Customer Support Executive Jobs Opening in Emrold management services pvt. ltd. at Sector 15, Noida, Noida
Customer Support Executive
Job Description
Job Summary
The Customer Support Executive will be responsible for providing end-to-end service support to existing customers, managing queries and complaints, assisting in loan recovery, and explaining various loan products. The role will require communication via calls (voice) as well as chat/email (non-voice), maintaining CRM updates, ensuring compliance, and achieving sales or collection targets where applicable.
This role demands strong communication, basic financial knowledge, empathy, and a focus on customer satisfaction.
Key Responsibilities
1. Customer Support & Query Resolution
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Provide prompt and professional assistance to existing customers via inbound and outbound voice calls, chat, or email.
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Address and resolve customer issues related to loan repayment, EMI schedules, account status, or application tracking.
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Escalate unresolved complaints to the appropriate internal teams with complete details.
2. Collections & Recovery Support
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Call overdue customers for loan collections and EMI recovery.
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Explain outstanding dues, late charges, and consequences of non-payment in a polite yet firm manner.
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Negotiate repayment plans or connect customers with field agents if needed.
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Maintain daily reports of calls made, payment commitments, and recoveries.
3. Product Knowledge & Upselling
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Explain features, eligibility, and documentation for personal loans, business loans, and gold loans.
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Assist interested customers in submitting their applications or guide them through the next steps.
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Generate leads through upselling or cross-selling to existing customers and pass them to the sales team.
4. Voice and Non-Voice Communication
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Handle both voice (phone support) and non-voice (email/chat support) communication channels efficiently.
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Use predefined scripts and personalize responses to enhance the customer experience.
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Respond to written queries in a timely and grammatically correct manner.
5. Data Entry & CRM Updates
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Enter and maintain accurate records of every customer interaction in the CRM system.
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Update status of calls, queries, leads, and collections accurately and in real-time.
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Ensure all customer records are kept confidential and in compliance with data protection laws.
6. Compliance & Process Adherence
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Follow the company’s service scripts, compliance rules, and escalation process.
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Maintain high standards of professionalism in all customer interactions.
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Adhere to call quality parameters and service level agreements (SLAs).
7. Target Achievement
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Meet daily and monthly performance targets related to call volume, response time, collections, and lead generation.
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Maintain a balance between service quality and productivity.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 11000 and 15000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
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