Customer Support Executive Jobs Opening in Eternitique Client Solutions Pvt Ltd at Sinhgad Road, Pune

Customer Support Executive

Eternitique Client Solutions Pvt Ltd

0 to 2 Years

12500 - 18000 Monthly

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Posted: 19 Nov 25

Job Description

We are seeking a compliant, ethical, and customer-focused Outbound Debt Management Plan (DMP) Advisor to support individuals seeking help with managing their personal debt. The role involves contacting warm leads, assessing customers’ financial situations, explaining available debt management options, and progressing suitable clients through the advice or DMP onboarding process — all in line with FCA regulations and internal compliance standards.
Key Responsibilities 1. Outbound Customer Contact

Make outbound calls to customers who have enquired about debt help or who have been referred from marketing partners.
Engage customers with empathy, professionalism, and adherence to FCA and TCF guidelines.
Quickly identify vulnerable customers and follow the company’s vulnerability protocol.

2. Initial Financial Assessment

Gather essential information on a customer’s debts, income, expenditure, and financial circumstances.
Carry out preliminary affordability assessments to determine whether a DMP or another debt solution may be suitable.
Ensure all information collected is accurate, complete, and recorded in the CRM.

3. Debt Solution Guidance & Explanation

Clearly explain what a Debt Management Plan is, including:
- how payments work
- expected timeframes
- creditor interactions
- risks and alternative solutions
Ensure customers fully understand and that all explanations meet FCA requirements for clarity, fairness, and transparency.
Provide factual, non-advisory information unless the organisation is authorised to give regulated debt advice.

4. Progressing Customers Through the DMP Process

Schedule full advice appointments with an authorised debt adviser or continue the advice process if authorised to do so.
Gather supporting documents (proof of income, creditor statements, expenditure evidence).
Guide customers through onboarding steps including budget reviews, plan approvals, and contractual disclosures.
Liaise with internal compliance teams to ensure every case meets regulatory and company standards.

5. Compliance & Record Keeping

Follow FCA Conduct of Business rules, GDPR, and internal quality-control procedures.
Ensure all calls, disclosures, and financial details are accurately logged and auditable.
Participate in regular training to maintain compliance competency and up-to-date product knowledge.

6. Teamwork & Continuous Improvement

Provide feedback to management on lead quality, common customer concerns, and process improvements.
Collaborate with advisers, customer support, and onboarding teams to ensure a seamless customer journey.
Contribute positively to a culture of ethical conduct and customer protection.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: LLM, B.Arch, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.

Job Particulars

Role customer service tech support

Education LLM, B.Arch, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate

Who can apply Freshers and Experienced (0 to 2 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id2793084

Job Category MBA , BSc/BCA/BBM , Tech Support

SkillsEnglish Speaking Outbound Sales

Locality Address Sinhgad Road

State Maharashtra

Country India

About Company

Jobs: Eternitique Client Solutions Pvt Ltd recruiting Customer Support Executive Experienced(0 to 2 Years) candidates candidates nearby Pune.Eternitique Client Solutions Pvt Ltd vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc. Eternitique Client Solutions Pvt Ltd Company recruits a lot of Experienced(0 to 2 Years) candidates candidates every year based on the skills English Speaking, Outbound Sales . The candidates with LLM, B.Arch, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate are selected to full fill the vacancies in customer-service-tech-support job field. The candidates nearby Pune can apply for Customer Support Executive position in Eternitique Client Solutions Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Eternitique Client Solutions Pvt Ltd recruitment, candidates are mostly chosen for the department of customer-service-tech-support . To learn more about the current jobs and other details, it is better to go through official site of Eternitique Client Solutions Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Eternitique Client Solutions Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Eternitique Client Solutions Pvt Ltd and near your city and get a secured career.

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Customer Support Executive Jobs Opening in Eternitique Client Solutions Pvt Ltd at Sinhgad Road, Pune