Customer Support Executive Jobs Opening in Falcon 18 Imports Pvt Ltd at Okhla, Delhi

Customer Support Executive

Falcon 18 Imports Pvt Ltd

0 Years

18000 - 28000 Monthly

Expired

Posted: 17 Nov 23

Job Description

· Responds to telephone calls for assistance from customers regarding computer or telecommunication hardware and/or software problems.

· Places orders for service with contracted telecommunications vendors, including telephone, fax, and modem lines, dedicated circuits and ISDN lines.

· Ensures users have needed telephone and wireless systems and features.

· Analyzes and evaluates possible solutions to problems; advises customers regarding problem resolution and directs customers to take specific actions to define and resolve such problems; sends on-site assistance for problem resolution when the situation cannot be resolved over the telephone.

· Logs and tracks calls for support and prepares periodic or special reports regarding activities and highlighting problem trends.

· Provides technical assistance to Workforce Connections employees regarding the use and operation of a wide variety of computer hardware, software and peripheral equipment.

· Performs security administration by resetting passwords, creating, moving, and disabling user accounts for network operating systems and software applications.

· Prepares written documentation and instructions for customer use in an operational setting.

· Notifies systems development staff or vendor support staff when equipment maintenance or repair is apparently required.

· Reviews periodicals, product and system documentation and other written materials to maintain and update knowledge regarding hardware and software used by Workforce Connections.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, BFA, Vocational Training, 12th Pass (HSE), BSW
What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 28000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Delhi.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.