Customer Support Executive Jobs Opening in Felidae Infosec at HBR Layout, Bangalore

Customer Support Executive

Felidae Infosec

0 Years

20000 - 21000 Monthly

Expired

Posted: 15 Jul 22

Job Description

● Provide world class technical support to the users of following the prescribed quality, process and service level requirements.

● Support users over phone calls, chat, email & and other communication medium.

● Coordinating with various team to resolve an issue within the defined SLA.

● Work in shifts based on business needs to assist end customer across the globe.

● Ensure issues raised by customers are captured in the ticketing system.

● Enable access and account level configuration.

● Perform Data reconciliation as per defined Standard Operating Procedures.

● Perform basic changes to HTML and SQL scripts within scope defined.

● Creating and maintaining knowledge repositories for product modules.

● Learn and upskill with new technologies required for the role. Skill Requirements

● Excellent communication skills (verbal & written)

● Good Technical acumen.

● Good analytical, problem solving and decision-making skills.

● Adaptability to changing work environment and technologies.

● Basic knowledge of the following applications:

● Internet Browsers like Chrome, Firefox, Edge and Safari.

● All MS office products, primarily word and excel

● Any CRM used for managing customers queries and requests.

● Preferable to have basic Knowledge on HTML scripts and SQL queries.

● Preferable to have basic knowledge of API’s

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, Other Graduate
What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 21000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: Yes,its a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Who is eligible to apply for this Customer Support Executive job?
- Ans: The mentioned job is open to both Male and Female candidates.