Customer Support Executive Jobs Opening in FiveS Digital at Bhopal-Others, Bhopal
Customer Support Executive
Job Description
Job description
To handle customer queries & complaints using CHAT form To ensure customer satisfaction
Proactive information’s & solutions providing to customer Escalate the customer grievances to the floor supervisor
Handle critical situations and to ensure appropriate solutions to the customer on first go To Adhere to applicable standard operating procedures
Requirements:
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.