Customer Support Executive Jobs Opening in Freelancing at Jagatpura, Jaipur
Job Description
We are seeking a proactive and empathetic Customer Support Executive to manage customer queries, resolve issues, and ensure a seamless post-sales experience. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to handle pressure professionally.
Key Responsibilities
Handle incoming customer queries via phone, email, WhatsApp, and other platforms.
Provide accurate information about products, services, warranties, and return policies.
Coordinate with internal teams (warehouse, service, R&D) to resolve customer issues.
Maintain detailed records of customer interactions, complaints, and resolutions.
Follow up with customers to ensure their issues are resolved and they are satisfied.
Support order tracking, replacement, and refund-related queries.
Manage CRM software for logging support tickets and updating status.
Escalate complex issues to the relevant departments promptly.
Share weekly reports on customer satisfaction and support metrics.
Assist in collecting customer feedback and suggesting process improvements.
Strong communication and interpersonal skills (Hindi & English mandatory).
Patience and problem-solving attitude.
Familiarity with CRM tools, ticketing software, and MS Office.
Ability to multitask and work under pressure.
Basic knowledge of e-commerce and logistics will be a plus.
Bachelor’s degree in any field.
Minimum 1 year of experience in a customer service / support role preferred.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 1 to 3 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BE/B.Tech
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
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