Customer Support Executive Jobs Opening in G7 teleservice at Indiranagar, Bangalore
Customer Support Executive
Job Description
Job Summary:
A Customer Support Executive (CSE) is responsible for managing customer interactions and resolving inquiries, issues, or complaints through various communication channels such as phone, email, chat, or in-person. The role is essential in building customer satisfaction, retaining business, and ensuring that every customer interaction reflects the company’s commitment to quality service.
The ideal candidate must have excellent communication skills, a problem-solving attitude, and a customer-first mindset. This role involves handling queries efficiently and professionally, maintaining accurate records, and ensuring prompt follow-up to guarantee customer satisfaction.
Key Responsibilities:
1. Customer Interaction and Issue Resolution
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Serve as the first point of contact for customers seeking assistance or information.
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Respond promptly and professionally to customer inquiries via phone calls, emails, chats, or walk-ins.
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Handle complaints, provide appropriate solutions, and ensure issues are resolved in a timely and satisfactory manner.
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Guide customers through troubleshooting or problem-solving steps, depending on the product or service.
2. Product/Service Support
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Understand the company's products or services in detail to provide accurate and effective support.
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Educate customers about features, benefits, usage instructions, and company policies.
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Assist customers with service activations, returns, replacements, or installations (if applicable).
3. Order and Account Management
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Process and track customer orders, invoices, or service requests.
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Update customer profiles, account details, and service history accurately in the system.
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Coordinate with logistics, sales, or technical departments to fulfill customer needs.
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Inform customers about order status, payment confirmations, shipping delays, or backorders.
4. Record Keeping and Reporting
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Maintain detailed records of customer interactions, complaints, feedback, and resolutions in CRM systems or spreadsheets.
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Generate and submit regular reports to the supervisor or customer service manager.
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Identify trends in customer complaints and recommend improvements in service processes.
5. Feedback Collection and Customer Satisfaction
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Encourage customers to provide feedback on service experience.
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Share positive or negative feedback with relevant departments for improvement.
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Work towards achieving high customer satisfaction scores and service-level agreements (SLAs).
6. Team Coordination and Continuous Improvement
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Collaborate with team members to share information, updates, and best practices.
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Participate in training sessions and skill development workshops.
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Stay updated on changes in company policies, procedures, and product offerings.
Skills and Qualifications:
Educational Qualifications:
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Minimum: 10th pass, 12th pass or Diploma. Graduation (B.Com, BBA, BA, etc.) preferred.
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Basic knowledge of customer service or communication courses is a plus.
Experience:
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Freshers with good communication skills and a learning mindset are welcome to apply.
Technical Skills:
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Proficiency in MS Office (Excel, Word, Outlook).
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Experience with CRM or helpdesk software (e.g., Freshdesk, Zoho, Salesforce) is an advantage.
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Typing speed and accuracy (especially for chat/email support roles).
Soft Skills:
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Excellent verbal and written communication.
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Polite, patient, and empathetic while dealing with different customer types.
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Active listening and questioning skills to understand customer needs.
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Problem-solving and decision-making ability.
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Multitasking and time management skills.
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Positive attitude and team spirit.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, 12th Pass (HSE), 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
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Diploma
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BA, 10th Pass (SSC), 12th Pass (HSE)
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Diploma, BA, 12th Pass (HSE)
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Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
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B.Com, BA, BBA/BBM, BSc, BSW
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B.Com, BA, BBA/BBM, BSc, BSW
Bangalore
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Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE) 
