Customer Support Executive Jobs Opening in Gazon Communications at Wakad, Pune
Customer Support Executive
Job Description
Job Summary:
We are seeking a dedicated and customer-focused Customer Support Executive who is fluent in Marathi and has practical experience using MS Excel. The ideal candidate will be responsible for handling customer inquiries, resolving issues with patience and professionalism, and maintaining accurate records of interactions using support tools and spreadsheets.
The role requires a person with strong communication skills, a problem-solving attitude, and the ability to deliver excellent service under pressure. This is a great opportunity for someone who enjoys interacting with people, is detail-oriented, and wants to build a career in customer service.Key Responsibilities:
1. Customer Interaction
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Answer inbound customer calls and respond to inquiries in a friendly and professional manner.
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Communicate fluently in Marathi, and also in Hindi and/or English, as required.
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Handle queries related to products, services, billing, complaints, or technical issues.
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Provide accurate, valid, and complete information by using the right methods and tools.
2. Issue Resolution
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Understand the nature of the customer’s concern and resolve it within defined timelines.
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Escalate unresolved or complex issues to higher-level support or relevant departments.
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Follow up with customers to ensure satisfaction and resolution of reported problems.
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Maintain a calm and helpful tone even in challenging customer situations.
3. Data Entry and Reporting
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Maintain detailed and organized records of customer interactions using CRM or Excel sheets.
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Update customer databases and logs with call outcomes, feedback, and follow-up details.
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Use MS Excel to prepare and manage support-related data such as complaints, resolution timelines, call logs, and satisfaction metrics.
4. Product Knowledge
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Develop a deep understanding of the company’s products, services, and policies.
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Stay updated on product changes, pricing, and promotions to provide correct information.
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Educate customers about product usage, service benefits, or related procedures.
5. Process Adherence and Quality
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Follow customer service processes, scripts, and escalation paths as per company guidelines.
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Maintain high service standards in call handling, query resolution, and documentation.
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Achieve customer satisfaction, first-call resolution, and response time targets.
6. Team Collaboration
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Collaborate with internal teams such as operations, logistics, or sales for issue resolution.
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Share customer feedback and suggestions with relevant teams for process improvement.
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Participate in team meetings, performance reviews, and training sessions.
Required Qualifications:
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Minimum education: 12th pass; a graduate degree in any discipline is preferred.
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Fluent in Marathi (spoken); working knowledge of Hindi and/or English is a plus.
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Hands-on experience in Microsoft Excel — familiarity with spreadsheets, basic formulas, sorting/filtering, and data entry.
Preferred Skills and Competencies:
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Excellent communication and interpersonal skills.
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Patience, empathy, and ability to handle irate or distressed customers calmly.
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Attention to detail and accurate data entry.
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Ability to multitask, prioritize, and manage time effectively.
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Good listening skills and problem-solving ability.
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Basic computer literacy, including email, MS Office, and customer service software or CRM tools.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Pune 
Freshers 
Salary not disclosed 
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