Customer Support Executive

Genxlead Retail Private Limited

0.6 to 3+ Years

18000 - 27000 Monthly

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Posted: 18 Nov 25

Job Description

Job description

Greetings from Genxlead..!

We are excited to announce an opportunity to join our team at Genxlead Retail Pvt. Ltd (Shyaway.com) for the position of Customer Support Executive.

Job Details

Position: Customer Support Executive
Location: Vanagaram - Chennai
Employment Type: Full-time
Experience : Minimum 6 months in a customer support or related role
Languages : Must be fluent in Hindi and English

Job Description

We are looking for a skilled Customer Service Representative to provide outstanding support and promote customer satisfaction throughout the organization. The goal is to enhance customer loyalty, ensure a smooth service experience, and meet or exceed customer expectations.

Roles and Responsibilities

Handle customer complaints and provide appropriate solutions within specified time limits.
Identify and assess customer needs to achieve satisfaction.
Build and maintain strong relationships and trust with customer accounts.
Manage large volumes of inbound calls efficiently.
Provide accurate, valid, and complete information using the right tools and methods.
Follow communication procedures, guidelines, and policies.
Take initiative to go the extra mile in engaging customers.
Demonstrate strong phone etiquette and active listening skills.
Multitask, prioritize, and manage time effectively.
Adapt to different customer personalities and situations.
Proven customer support experience (minimum 6 months) is mandatory.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 06 Months to 3+ year experience as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Other Course
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.