Customer Support Executive Jobs Opening in Globiva Services at Marathahalli, Bangalore
Customer Support Executive
Job Description
Roles and Responsibilities
We are seeking a skilled and motivated Customer Support Executive to join our team and provide exceptional customer service through voice interactions. As a Customer Support Executive, you will be responsible for addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction
Handle inbound and outbound customer calls professionally and efficiently.
Provide prompt and accurate information to customers' inquiries, concerns, and requests.
Identify and assess customers' needs to achieve effective issue resolution
Offer product or service recommendations to customers based on their requirements.
Escalate complex issues to the appropriate department or team for further assistance.
Maintain accurate and detailed records of customer interactions and transactions.
Follow company policies and procedures while delivering outstanding customer support.
Strive to meet or exceed individual and team performance targets.
Collaborate effectively with team members to ensure a positive and cohesive work environment.
Stay up-to-date with product knowledge, company policies, and industry trends.
Desired Candidate Profile:
Excellent command of the English & Hindi language, both written and verbal, with clear pronunciation and good listening skills.
Previous experience in a customer service or call center role is preferred.
Strong problem-solving and decision-making abilities.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Professional and courteous demeanor, with a focus on providing exceptional customer service.
Familiarity with CRM systems or customer support software is a plus.
Flexibility to work in rotational shifts, including weekends and holidays if required.
Basic computer literacy and typing skills.
High school diploma or equivalent; higher education is a plus.
If you meet the above requirements and are looking to be part of a dynamic team that values customer satisfaction, please submit your application along with your updated resume. We offer a competitive salary package and a professional work environment focused on growth and development.
Note: Only shortlisted candidates will be contacted for further evaluation and interview rounds.
Perks and Benefits Fixed day shifts for female candidates.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, BBA/BBM, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 50000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
We are India’s fastest growing Business Process Management (BPM) company. Our singular goal is to WOW our clients – we believe it’s all about doing above & beyond what’s expected. We are a digitally empowered company, and we want our outcomes & partnerships to be outstanding. We create exceptional customer interactions whilst achieving our client’s individual business goals.
