Customer Support Executive Jobs Opening in Hexaware Technologies at Bhopal-Others, Bhopal
Customer Support Executive
Job Description
Designation - Customer Support Executive
Role Category - Customer Support
Shift - 5 Days (Rotational)
Weekly Offs - 2 Days (rotational)
Minimum Qualification - HSC/Graduate Freshers can also apply.
Experience - 0 to 3 Years
Work Location-Work from Office
Base Location- Bhopal
Interview Process-
HR
Operation
Typing (30WPM, Accuracy 90)
REQUIREMENT-
Good Communication Skills in English.
Round of Interview -
HR Round
Ops Round
Typing Test
Visit office between Monday to Friday( 1PM to 3PM)
Note: Bring hard copy of your resume
Key Responsibilities:
1. Customer Interaction:
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Respond promptly to customer queries via phone, email, chat, or social media platforms.
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Act as a point of contact for customers with product/service-related questions, complaints, and support needs.
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Maintain a polite, professional, and courteous tone in all communications.
2. Issue Resolution:
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Investigate and resolve customer issues effectively and efficiently.
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Escalate complex issues to senior support or technical teams when necessary.
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Follow up with customers to ensure full resolution and satisfaction.
3. Order and Service Support:
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Assist customers with order placement, payment queries, product return/replacement, shipping status, and other service-related inquiries.
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Guide customers on how to use the company’s products or services effectively.
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Record and track complaints, service requests, and feedback accurately.
4. Documentation and CRM Management:
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Maintain proper records of customer interactions using the company’s CRM software.
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Ensure all communication is documented clearly with timestamps and resolutions.
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Keep customer databases updated with accurate information.
5. Product Knowledge and Updates:
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Develop deep knowledge of the company’s product and service offerings.
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Stay informed on new features, changes in policy, and promotions to communicate correctly with customers.
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Assist in improving internal FAQs, help documentation, and service scripts.
6. Collaboration and Feedback:
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Work closely with other departments such as Sales, Technical Support, and Logistics to resolve queries or relay important customer feedback.
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Suggest improvements to processes based on recurring customer issues and trends.
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Participate in training programs, workshops, and regular team meetings.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 3 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 11800 and 12500 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bhopal.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Bhopal 
Freshers 
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BA, BBA/BBM, BSc
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B.Com, BBA/BBM, BSc 
