Customer Support Executive Jobs Opening in IENERGIZER at Sector 62, Noida, Noida
Customer Support Executive
Job Description
Key Responsibilities:
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Customer Interaction and Support:
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Respond to customer inquiries via phone, email, live chat, or social media platforms in a professional and timely manner.
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Assist customers with product/service-related issues, providing detailed information and troubleshooting assistance.
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Identify customer needs and provide solutions, escalating complex issues to the appropriate department when necessary.
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Provide information regarding orders, returns, product availability, and other company policies.
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Issue Resolution:
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Effectively resolve customer complaints or concerns, ensuring a high level of satisfaction with the solution provided.
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Document customer complaints, queries, and resolutions to maintain accurate records for future reference.
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Follow up with customers to ensure their issues have been resolved and to confirm that they are satisfied with the solution.
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Handle product or service complaints, process refunds, returns, or exchanges, as per company policy.
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Product Knowledge and Guidance:
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Maintain in-depth knowledge of the company’s products or services, including features, benefits, and common issues.
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Assist customers in understanding how to use products or services, providing guidance on usage, installation, or troubleshooting.
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Stay up-to-date on new product launches, updates, or promotions to offer the most accurate and relevant information to customers.
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Customer Relationship Management:
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Build and maintain strong relationships with customers to encourage repeat business and customer loyalty.
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Provide a high level of customer service to enhance customer satisfaction and create positive customer experiences.
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Maintain a friendly and empathetic approach while interacting with customers, even during challenging or stressful situations.
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Record Keeping and Documentation:
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Accurately document customer interactions, inquiries, complaints, and resolutions in the company’s CRM (Customer Relationship Management) system.
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Ensure that customer records are kept up to date and include relevant information for follow-up or future reference.
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Report common issues or recurring concerns to management to help identify trends and improve products or services.
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Escalation and Collaboration:
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Escalate unresolved or high-priority issues to senior team members or other departments for further assistance.
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Collaborate with different departments (e.g., sales, technical support, logistics) to resolve complex customer issues that require multi-departmental involvement.
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Feedback Collection and Reporting:
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Gather customer feedback on products or services and relay insights to the relevant teams for product improvement.
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Participate in customer satisfaction surveys or other feedback tools to help identify areas for service enhancement.
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Provide suggestions to improve customer service processes, training, or systems based on customer interactions.
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Performance Metrics:
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Meet or exceed customer service goals and performance metrics, such as response time, issue resolution time, and customer satisfaction.
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Strive to maintain a high level of customer retention and minimize customer churn by addressing concerns and providing effective solutions.
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More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 30000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
we have a great strength of 25k employees
Noida 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Noida
Freshers
Salary not disclosed
B.Com
Noida
1 to 2 Years
Salary not disclosed
B.Com(Commerce)
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Noida
Freshers
Salary not disclosed
BA, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
1 Years
Salary not disclosed
B.Com, BA, BCA
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
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B.Com, BBA/BBM, BSc
Gurgaon, Pune, Noida
2 to 3+ Years
Salary not disclosed
B.Com, BA, BCA, BE/B.Tech, BSc, CS
Bangalore, Noida
2.5 to 3+ Years
Salary not disclosed
Diploma
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
Any Graduate
Noida
Freshers
Salary not disclosed
BE/B.Tech, MBA/PGDM
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
0 to 3 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA 
