Customer Support Executive Jobs Opening in Info HR solutions at Whitefield, Bangalore
Job Description
Role : Customer Support Executive
Qualifications and Skills
• Excellent verbal and written communication skills in English and regional languages (Tamil, Telugu, Malayalam, Kannada, Hindi)
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
Qualifications and Skills
• Excellent verbal and written communication skills in English and regional languages (Tamil, Telugu, Malayalam, Kannada, Hindi)
• Strong problem-solving and decision-making abilities
• Ability to multitask and work under pressure
• Good organizational and time management skills
• Customer-oriented mindset and a passion for delivering exceptional service
• Basic computer skills and familiarity with CRM software
Responsibilities:
Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience.
Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
Provide customers with a positive and personalised experience, promoting customer loyalty and retention.
Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone.
Monitor the performance of the team.
Develop guidelines for customer support aligning with the company’s objectives.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, BBA/BBM, MBA/PGDM, 12th Pass (HSE), Other Graduate, Other Post Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 17000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education Diploma, BA, BBA/BBM, MBA/PGDM, 12th Pass (HSE), Other Graduate, Other Post Graduate
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2373326
Job Category MBA , Diploma , Walkin , Tech Support , Contingent
Locality Address Whitefield
State Karnataka
Country India
About Company
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