Customer Support Executive Jobs Opening in Innovative ERP Solutions Limited at Andheri East, Mumbai
Job Description
Job Title: Customer Support Executive (Fresher)
Location: Andheri East
Employment Type: Full-Time
Experience: Fresher / 0–1 Year
Qualification: B.Com Final Year or Completed
Job Summary:
We are hiring freshers for a Customer Support Executive role. Candidates should have basic knowledge of accounting and strong communication skills. You will handle customer queries, provide product support, and ensure customer satisfaction.
Key Requirements:
B.Com Final year/completed
Basic knowledge of accounting & MS Office
Good communication skills in English
Customer-oriented and eager to learn
Knowledge of any accounting software is a plus
Working Days: Monday to Saturday
Job Responsibilities
1. Customer Communication
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Interact with customers via phone (inbound/outbound), email, chat, or ticketing systems.
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Understand customer queries, complaints, or requests and respond with accurate information.
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Ensure every interaction is polite, helpful, and professional.
2. Problem Solving & Query Resolution
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Investigate and resolve customer issues related to products, services, accounts, transactions, or order status.
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Provide step-by-step support or escalate unresolved issues to the appropriate departments.
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Track and follow up on cases until closure.
3. Product & Service Guidance
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Guide customers regarding the use of products or services—especially in finance-related areas such as billing, statements, refunds, basic accounting queries, etc.
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Provide clarity on features, offers, terms & conditions, and usage policies as needed.
4. CRM and Documentation
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Accurately record all customer interactions and issues in the CRM system or internal database.
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Maintain up-to-date logs and case notes for internal tracking and audit purposes.
5. Process Compliance
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Follow standard operating procedures (SOPs), scripts, and escalation protocols.
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Ensure compliance with company policies, especially in handling sensitive customer information.
6. Target Achievement (if applicable)
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Meet daily, weekly, and monthly performance targets in areas like resolution time, call quality, ticket volume, and customer satisfaction (CSAT).
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For sales/support hybrid roles, contribute to upselling/cross-selling efforts.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 5 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Mumbai 
0 to 1 Years 
Salary not disclosed 
B.Com
Gurgaon, Mumbai
Freshers
Salary not disclosed
B.Com(Service Industry Management), BA(Political Economy), BCA, BE/B.Tech(Computer Science and Design (CSD)), BSc(Aerospace Engineering)
Mumbai
Freshers
Salary not disclosed
B.Com
Gurgaon, Bangalore, Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Mumbai
0.6 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Mumbai
0 to 2 Years
Salary not disclosed
Certificate Course (ITI)(Front Office, Information Technology), Diploma(Front Office), B.Com, M.Com, BBA/BBM, MBA/PGDM, ICWA, PG Diploma(Information Technology), BBS, Master in Marketing, Master of International Business, MMS, BMS, Other Graduate, Other Post Graduate, Other Course
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Ahmedabad, Mumbai
Freshers
Salary not disclosed
B.Com(Commerce), BBA/BBM, BCA
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW 
