Customer Support Executive Jobs Opening in Jaden Executive Search and Recruitment Specialist at Airoli, Kopar Khairane, Turbhe, Navi Mumbai

Position Overview: A Customer Support Executive plays a critical role in ensuring that customers receive exceptional service and support for a company’s products or services. This position requires strong communication skills, patience, problem-solving abilities, and a deep understanding of the company’s offerings. The customer support executive acts as a liaison between the business and the customer, working to resolve issues, answer questions, and ensure a positive customer experience.

Key Responsibilities:

1. Customer Interaction:

   • Answer inbound customer calls, emails, chats, and other forms of communication in a professional, courteous, and timely manner.

   • Address customer queries, complaints, and requests related to the company’s products or services.

   • Provide product or service information by answering questions and offering recommendations when necessary.

   • Maintain clear and detailed records of customer interactions, including complaints, issues, and feedback, in the customer relationship management (CRM) system.

2. Issue Resolution:

   • Troubleshoot and resolve customer problems and issues, escalating more complex issues to higher-level support or management as needed.

   • Offer solutions or alternatives, ensuring that customer problems are resolved satisfactorily.

   • Follow up with customers after issues are resolved to ensure their satisfaction and address any remaining concerns.

   • Take ownership of customer concerns, providing consistent updates throughout the resolution process.

3. Product Knowledge:

   • Develop and maintain an in-depth understanding of the company’s products and services, including features, functionality, and potential issues.

   • Educate customers about product features, how to use the product or service, and troubleshooting tips.

   • Stay updated on new products, updates, and changes to existing products to effectively answer customer queries and resolve issues.

4. Customer Feedback:

   • Gather and document customer feedback to help identify trends, common issues, and opportunities for improvement in products or services.

   • Provide feedback to internal teams (product development, marketing, etc.) regarding recurring customer concerns or suggestions for product improvements.

   • Encourage customers to provide feedback through surveys or reviews to measure satisfaction and identify areas of improvement.

5. Order and Account Management:

   • Process customer orders, returns, exchanges, and refunds accurately and efficiently.

   • Assist customers with account management tasks such as updating personal information, billing details, and managing subscriptions or memberships.

   • Maintain accurate records of customer transactions and ensure compliance with company policies and procedures.

6. Escalation Management:

   • Identify issues that require escalation to management or other departments and ensure prompt follow-up.

   • Resolve customer complaints in a manner that maintains a positive relationship while ensuring compliance with company policies.

   • Work with the management team to develop strategies for improving customer support and reducing the need for escalations.

7. Continuous Improvement:

   • Participate in training sessions and workshops to continuously improve knowledge and skills.

   • Monitor and evaluate the effectiveness of current support strategies and suggest improvements to enhance customer satisfaction.

   • Work with the support team to create and update frequently asked questions (FAQs), knowledge base articles, and user guides to streamline customer self-service options.

8. Collaboration:

   • Collaborate with various departments, such as sales, marketing, and product teams, to resolve customer issues and improve the overall customer experience.

   • Share insights and experiences with colleagues to enhance team performance and foster a collaborative environment.

   • Maintain a positive, respectful, and professional attitude towards colleagues and customers alike.

1. What are the job requirements to apply for this Customer Support Executive job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Support Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 14000 and 22000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Navi Mumbai.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer Support Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer Support Executive position?
   
   • Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.