Customer Support Executive Job in Jimmy Luxury at Delhi

Monitor Non-Delivered Shipments: Regularly track and review shipment statuses to identify orders marked as undelivered or delayed.

Generate NDRs: Create and maintain accurate non-delivery reports for all undelivered shipments, ensuring detailed documentation of reasons for non-delivery (e.g., address issues, customer unavailability, etc.).

Investigate Delivery Issues: Work closely with courier partners to investigate reasons for failed deliveries, ensuring thorough follow-up and action.

Liaise with Customers: Contact customers via email or phone to resolve delivery issues, verify shipping information, and coordinate redelivery where necessary.

Coordinate with Internal Teams: Communicate with the customer service, sales, and warehouse teams to ensure timely resolution of delivery issues.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

1. What are the job requirements to apply for this Customer Support Executive job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Support Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BBS
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Support Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Support Executive position?
   
   • Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.