Customer Support Executive Jobs Opening in Job Advisors Consultancy at Kharadi, Pune

Customer Support Executive

Job Advisors Consultancy

0.6 to 1 Years

10000 - 15000 Monthly

Expired

Posted: 03 Mar 25

Job Description

Job Opening: Excellent Communication Skills Required

Position: Customer Support Executive
Requirements:
- Excellent communication skills (both verbal and written)
- Ability to work in rotational shifts
- Open to both freshers and experienced candidates
- Any graduate can apply

Interested candidates can apply by sending an email to us.

Key Responsibilities

1. Customer Interaction & Query Resolution

Handle inbound and outbound calls, emails, and chats to assist customers.
Address customer queries, complaints, and service requests professionally.
Provide accurate information about products, services, and policies.

2. Problem-Solving & Escalation

Identify customer issues and provide timely solutions.
Escalate complex cases to senior support teams or relevant departments.
Follow up with customers to ensure their issues are resolved.

3. Data Entry & Documentation

Maintain customer records and interactions in CRM software.
Update customer details, service requests, and complaint resolutions.
Generate daily/weekly reports on customer interactions and resolutions.

4. Customer Satisfaction & Retention

Ensure a positive customer experience by handling queries efficiently.
Suggest upgrades, additional services, or solutions to improve customer satisfaction.
Conduct follow-ups and feedback collection to enhance service quality.

5. Compliance & Quality Standards

Follow company policies, call scripts, and service protocols.
Adhere to data security and privacy guidelines.
Participate in training sessions and skill development programs.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 06 Months to 1 year experience as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Pune.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.