Customer Support Executive Jobs Opening in Joules to Watts at Bellandur, Bangalore
Job Description
Job Type: 6-Month Contract (extendable based on performance)
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
Location: Bangalore & Mumbai
Work Mode: Work from Office (WFO)
Shifts: Rotational (Aligned to US Time Zones)
Work Days: Rotating week (Mon-Fri, Tue-Sat, or Wed-Sun)
Cab Facility: Available for both pick-up and drop during rotational shifts
Job Purpose
To support HR operations by handling employee and candidate queries through calls, emails, and chats. This
role focuses on recruitment support, document verification, and resolving HR-related concerns with accuracy
and professionalism.
Key Responsibilities
- Handle incoming HR queries via phone, email, and chat
- Accurately log all interactions into HR systems (e.g., ServiceNow)
- Support onboarding and rehiring processes
- Guide users on using self-service HR tools and portals
- Follow data privacy (GDPR) and security protocols
- Conduct proper identity and document verification
- Make follow-up calls when necessary
- Keep documentation (DTPs, Knowledge Base, SharePoint) up to date
- Maintain attendance and adhere to HR policies
- Deliver excellent service to avoid complaints and escalations
Skills Required
- Familiarity with HR tools (ServiceNow preferred)
- Basic technical skills and ability to learn quickly
- Strong verbal and written communication
- Proficiency with Microsoft Office and internet tools
Experience
- Freshers: Welcome to apply
- Experienced (up to 3 years): Preferred if background in HR or BPO support
- All candidates must submit previous employment documents (if applicable)
Salary & Pay Details
Experience Level | CTC (Rs. per month) |
Notes
-----------------------------|---------------------|-------------------------------------------------
Freshers | Rs.25,000 | 6-month contract, full-time, WFO
0 - 6 months (with documents)| Rs.28,000 | Must provide previous company documents
7 months - 3 years | Rs.30,000-Rs.35,000 | Based on experience and document validity
Note: Salary is processed by Joules to Watts on behalf of Accenturee.
Cab facility is available.
Interview Process
1. Versant Test - Minimum score: 58
2. Communication/Discussion (CD) Interview
3. Operations Interview
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA, MBA/PGDM, Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education B.Com, BA, BCA, MBA/PGDM, Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2721113
Job Category MBA , BSc/BCA/BBM , Tech Support , Contingent
Locality Address Bellandur
State Karnataka
Country India
About Company
Joules to Watts
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