Customer Support Executive Jobs Opening in Joules to Watts at Bellandur, Bangalore

Customer Support Executive

Joules to Watts

0 Years

25000 - 35000 Monthly

Expired

Posted: 24 Jul 25

Job Description

Job Type: 6-Month Contract (extendable based on performance)

Location: Bangalore & Mumbai

Work Mode: Work from Office (WFO)

Shifts: Rotational (Aligned to US Time Zones)

Work Days: Rotating week (Mon-Fri, Tue-Sat, or Wed-Sun)

Cab Facility: Available for both pick-up and drop during rotational shifts

Job Purpose

To support HR operations by handling employee and candidate queries through calls, emails, and chats. This role focuses on recruitment support, document verification, and resolving HR-related concerns with accuracy and professionalism.

Key Responsibilities

- Handle incoming HR queries via phone, email, and chat

- Accurately log all interactions into HR systems (e.g., ServiceNow)

- Support onboarding and rehiring processes

- Guide users on using self-service HR tools and portals

- Follow data privacy (GDPR) and security protocols

- Conduct proper identity and document verification

- Make follow-up calls when necessary

- Keep documentation (DTPs, Knowledge Base, SharePoint) up to date

- Maintain attendance and adhere to HR policies

- Deliver excellent service to avoid complaints and escalations

Skills Required

- Familiarity with HR tools (ServiceNow preferred)

- Basic technical skills and ability to learn quickly

- Strong verbal and written communication

- Proficiency with Microsoft Office and internet tools Experience

- Freshers: Welcome to apply - Experienced (up to 3 years): Preferred if background in HR or BPO support

- All candidates must submit previous employment documents (if applicable)

Salary & Pay Details Experience Level | CTC (Rs. per month) |

Notes -----------------------------|---------------------|------------------------------------------------- Freshers | Rs.25,000 | 6-month contract, full-time, WFO 0 - 6 months (with documents)| Rs.28,000 | Must provide previous company documents 7 months - 3 years | Rs.30,000-Rs.35,000 | Based on experience and document validity

Note: Salary is processed by Joules to Watts on behalf of Accenturee. Cab facility is available.

Interview Process

1. Versant Test - Minimum score: 58

2. Communication/Discussion (CD) Interview

3. Operations Interview

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA, MBA/PGDM, Other Graduate
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.