Customer Support Executive Jobs Opening in Joules to watts at Vikhroli, Mumbai
Job Description
• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control
Required Skills & Competencies
1. Technical Skills
Basic knowledge of customer support tools and CRM systems.
Proficiency in MS Office applications (Word, Excel, PowerPoint).
Familiarity with email, chat platforms, and ticketing systems is a plus.
2. Communication Skills
Excellent verbal and written communication skills in English and regional languages.
Ability to explain solutions clearly, patiently, and confidently.
Active listening skills to understand customer concerns effectively.
3. Personal Attributes
Customer-oriented mindset with a passion for helping people.
Strong problem-solving and conflict-resolution skills.
Positive attitude, adaptability, and ability to work under pressure.
Good time management, organization, and multitasking abilities.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Face to Face Interview, Telephonic Interview, Virtual Interview
Employment TypeFull Time
Job Id2739848
Job Category Diploma , Walkin , BSc/BCA/BBM , Tech Support , Contingent
SkillsEnglish Speaking
Locality Address Vikhroli
State Maharashtra
Country India
About Company
Joules To Watts is a leading workforce solutions and talent advisory firm providing innovative staffing, outsourcing, and workforce management services to Fortune 500 companies across various industries. With a strong focus on quality hiring, we cater to both **IT and non-IT domains** including Sales, Customer Support, Operations, HR, Finance, and more.
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