Customer Support Executive Jobs Opening in Kanbi Global Ventures at Thane, Mumbai
Job Description
Job Summary
We are looking for a dedicated and enthusiastic Customer Support Executive to join our customer service team. In this role, you will be responsible for providing timely and effective support to our customers via phone, email, chat, or other communication channels. Your goal will be to ensure a smooth customer experience by resolving issues, answering questions, guiding users, and maintaining customer satisfaction at the highest level.
The ideal candidate is a good communicator, problem-solver, and team player who thrives in a customer-focused environment. Whether you are helping a first-time user understand how a product works or assisting a long-term client with an account issue, your ability to listen, empathize, and offer clear solutions will be critical.
Key Responsibilities
1. Customer Interaction and Support
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Serve as the first point of contact for customers via phone calls, live chat, emails, or social media.
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Answer product or service-related queries clearly and professionally.
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Guide customers through technical or usage-related concerns, step-by-step.
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Escalate unresolved or complex issues to higher-level support teams or departments.
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Record and track customer interactions using CRM or ticketing software.
2. Problem Resolution
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Understand and analyze customer problems to offer fast and effective solutions.
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Handle customer complaints with patience, empathy, and professionalism.
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Follow up with customers to ensure issues are resolved to their satisfaction.
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Work closely with other departments (such as IT, logistics, or billing) to resolve cross-functional issues.
3. Product and Service Knowledge
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Develop in-depth knowledge of company products, services, features, and policies.
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Stay up-to-date with product updates and service changes to provide accurate information.
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Share customer feedback with internal teams to help improve products and services.
4. Documentation and Reporting
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Maintain accurate and complete records of customer interactions and service issues.
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Prepare reports on recurring issues, customer feedback, and common complaints.
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Suggest improvements based on customer insights and pain points.
5. Team Collaboration and Development
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Participate in regular team meetings, training sessions, and performance reviews.
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Collaborate with colleagues to ensure consistent and high-quality support.
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Share best practices and knowledge with the team to improve service efficiency.
Required Skills and Qualifications
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High school diploma or equivalent; a bachelor’s degree in any field is preferred.
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Excellent verbal and written communication skills in [English and/or local languages].
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Good listening skills, empathy, and a positive attitude.
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Strong problem-solving abilities and attention to detail.
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Comfortable using customer service software (CRM, ticketing systems, chat platforms).
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Basic computer knowledge – MS Office, typing skills, and data entry.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Mumbai 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA
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B.Com
Mumbai, Navi Mumbai
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BA, 12th Pass (HSE), Other Graduate
Mumbai
0 to 1 Years
Salary not disclosed
B.Com
Gurgaon, Mumbai
Freshers
Salary not disclosed
B.Com(Service Industry Management), BA(Political Economy), BCA, BE/B.Tech(Computer Science and Design (CSD)), BSc(Aerospace Engineering)
Mumbai
Freshers
Salary not disclosed
BSc
Mumbai
2 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Mumbai, Navi Mumbai, Thane
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
0 to 2 Years
Salary not disclosed
Diploma, BE/B.Tech(Bio-Medical /Bio-Technology Engineering)
Mumbai
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Salary not disclosed
B.Com(Marketing)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE) 
