Customer Support Executive Jobs Opening in Kanchana Borado at A S Rao Nagar, Ameerpet, Banjara Hills, Hyderabad
Job Description
Position : Customer Support executive
Key Responsibilities:
1. Handling Customer Inquiries
-
Respond to customer queries via phone calls, emails, chat, or in-person interactions.
-
Provide detailed and accurate information about products, services, pricing, delivery timelines, or company policies.
-
Log and track every customer interaction using the company’s CRM or ticketing system.
2. Issue Resolution
-
Understand customer concerns thoroughly and provide effective solutions within the defined service level agreement (SLA).
-
Escalate complex issues to higher levels (technical support, supervisors, or specialized departments) when necessary.
-
Follow up with customers to ensure their issues are resolved to satisfaction.
3. Customer Relationship Management
-
Build and maintain positive relationships with customers by offering personalized service.
-
Retain customers by showing empathy, patience, and professionalism in every interaction.
-
Provide proactive support to ensure customer needs are met even before they raise issues.
4. Feedback and Improvement
-
Record customer feedback regarding services, products, or policies and report them to the relevant departments.
-
Suggest improvements to internal processes based on customer pain points.
-
Conduct customer satisfaction surveys and gather insights for continuous service improvement.
5. Product and Process Knowledge
-
Stay updated on company products, services, policies, and system changes.
-
Educate customers on product usage, features, and self-service options.
-
Participate in training sessions, team meetings, and workshops to continuously upgrade service knowledge.
6. Documentation and Reporting
-
Maintain clear records of all customer interactions, conversations, follow-ups, and issue resolution steps.
-
Prepare daily, weekly, and monthly performance reports (e.g., number of calls, issue types, resolution rates).
-
Analyze trends in customer issues and share recurring problems with relevant departments.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 06 Months to 1 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 21000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Hyderabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
