Customer Support Executive Jobs Opening in Keyung Finance at Kandivali West, Mumbai
Job Description
Job Summary:
We are seeking a proactive and empathetic Customer Support Executive to join our support team. This role involves assisting customers via phone, email, chat, or ticketing systems to resolve inquiries, product/service issues, or complaints efficiently. The ideal candidate will have a strong commitment to customer satisfaction, a problem-solving attitude, and the ability to multitask in a fast-paced environment.
As a key representative of the company’s voice, you will be responsible for delivering exceptional service and ensuring customer concerns are addressed quickly and professionally. This is an ideal opportunity for someone passionate about communication, service excellence, and operational efficiency.
Key Responsibilities:
1. Customer Interaction & Support:
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Handle inbound and outbound calls, emails, live chats, or messages from customers.
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Respond to queries related to products, services, orders, account issues, refunds, complaints, or technical matters.
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Provide accurate, valid, and complete information by using the right methods/tools.
2. Issue Resolution:
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Listen carefully and empathize with customer concerns to provide a quick and effective resolution.
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Troubleshoot customer problems and guide them through the process of resolving issues.
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Escalate unresolved or complex cases to relevant departments or supervisors with detailed documentation.
3. Order & Account Management (if applicable):
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Assist customers with placing orders, tracking deliveries, managing returns, cancellations, and payment issues.
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Update customer information in the system and verify data as needed.
4. Documentation & CRM Maintenance:
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Maintain detailed records of customer interactions, transactions, feedback, and complaints.
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Use CRM tools to log tickets and update the status of customer cases.
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Ensure all interactions are documented as per company protocols and standards.
5. Feedback Collection & Customer Education:
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Collect feedback from customers and share with the product or quality teams.
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Educate customers on product usage, features, offers, and self-service options.
6. Team Coordination & Reporting:
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Collaborate with internal departments such as sales, logistics, technical support, or billing to ensure seamless customer service.
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Prepare daily or weekly reports on issue types, resolutions, and performance metrics.
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Participate in regular team meetings and training sessions.
Required Skills:
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Excellent verbal and written communication skills
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Clear pronunciation and courteous manner on calls
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Active listening and strong problem-solving skills
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Basic computer literacy (email, chat, typing, CRM systems)
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Ability to remain calm under pressure and handle multiple queries at once
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Willingness to learn, adapt, and grow in a team environment
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 22000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Mumbai 
0 to 1 Years 
Salary not disclosed 
B.Com
Gurgaon, Mumbai
Freshers
Salary not disclosed
B.Com(Service Industry Management), BA(Political Economy), BCA, BE/B.Tech(Computer Science and Design (CSD)), BSc(Aerospace Engineering)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Mumbai, Navi Mumbai
Freshers
Salary not disclosed
BA, 12th Pass (HSE), Other Graduate
Mumbai
Freshers
Salary not disclosed
BSc
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com(Marketing)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BCA, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BCA, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BCA, BSc, 12th Pass (HSE) 
