Customer Support Executive Jobs Opening in Laksh Source Business Soluions Pvt Ltd at Pondicherry
Customer Support Executive
1 to 2.5 Years 
15000 - 30000 Monthly 
Diploma(Commercial Art/Fine Art/Graphics, Computer Science & Engineering, Electrical & Electronics, Electrical Engineering, Electronics & Communication, Electronic Media), B.Com(General, Management, Marketing), BA, M.Com, MA(English, Tamil), BCA, BE/B.Tech(Computer Science and Applied Mathematics (CSAM), Computer Science and Design (CSD), Computer Science and Social Sciences (CSSS), Computer Science and Biosciences (CSB), Computer Science and Artificial Intelligence (CSAI), Electronics and Computer Engineering, Electronics and Biomedical Engineering, Computer Engineering (Specialization in Data Science), Electronics Engineering (Specialization in IoT), Electronics & Computer Engineering, Computation & Mathematics), MBA/PGDM(Digital Business, Digital Marketing, Marketing and Finance), MCA 
Job Description
Job Overview
We are looking for a Customer Support Executive who will be responsible for contacting potential customers, explaining the company’s products or services, delivering well-prepared scripts, and regularly following up with leads to convert them into loyal customers. This role involves a balance of customer interaction, persuasion, relationship management, and service promotion.
The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to handle inquiries professionally while maintaining the company’s brand image.
Key Responsibilities
1. Customer Outreach & Engagement
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Contact potential customers using company-provided databases, leads, or online portals.
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Deliver prepared scripts confidently to introduce the company’s products or services.
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Engage customers in meaningful conversations to understand their needs, preferences, and pain points.
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Build and maintain positive customer relationships through effective communication and trust-building.
2. Service Explanation & Persuasion
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Provide clear, concise, and accurate information about the company’s products, services, and features.
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Use persuasive techniques to encourage customers to try or purchase the company’s offerings.
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Handle customer objections confidently and provide solutions tailored to their needs.
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Ensure that all service-related queries are answered promptly and professionally.
3. Lead Follow-up & Conversion
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Follow up regularly with interested leads to convert inquiries into confirmed sales or subscriptions.
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Keep track of ongoing conversations, follow-up schedules, and customer responses.
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Maintain a structured follow-up strategy to improve customer retention and conversion rates.
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Work closely with the sales team to hand over qualified leads and assist in closing deals.
4. Portal & Database Management
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Use specified portals, CRM systems, or dashboards to manage customer contacts and interactions.
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Accurately update customer records with details of conversations, preferences, and follow-up actions.
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Monitor lead status and track performance metrics through company-provided tools.
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Ensure compliance with data privacy and confidentiality guidelines when handling customer information.
5. Customer Relationship Management
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Develop long-term relationships with customers to encourage repeat business.
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Act as a liaison between customers and the company to resolve concerns and improve satisfaction.
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Collect customer feedback and provide valuable insights to the marketing and product teams.
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Maintain a positive and professional demeanor while handling challenging customer interactions.
6. Reporting & Coordination
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Submit daily, weekly, and monthly reports on:
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Number of calls made
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Leads generated
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Conversions achieved
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Customer feedback and concerns
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Collaborate with internal teams such as sales, marketing, and product support to align communication strategies.
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Suggest improvements in the customer outreach process based on practical field experience.
Required Skills & Competencies
1. Core Skills
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Strong verbal communication and persuasive selling abilities.
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Ability to deliver prepared scripts naturally while maintaining engagement.
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Good understanding of customer behavior and sales psychology.
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Familiarity with using CRM tools, lead management portals, or customer databases.
2. Soft Skills
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Excellent listening skills and empathy to understand customer concerns.
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Confidence in handling objections and overcoming customer hesitations.
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Strong time management and organizational skills to manage multiple follow-ups.
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Positive attitude, patience, and persistence to handle different customer profiles.
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Ability to work independently and collaboratively within a team.
3. Technical Skills
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Basic knowledge of computers and customer portals.
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Ability to manage spreadsheets and customer contact databases.
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Familiarity with email tools, chat platforms, and CRM dashboards.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 1 to 2.5 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, M.Com, MA, BCA, BE/B.Tech, MBA/PGDM, MCA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 20 job openings for Customer Support Executive in our Organisation.
