Customer Support Executive Jobs Opening in Laksh source business solutions private limited at Pondicherry
Customer Support Executive
Job Description
Key Responsibilities
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Customer Interaction
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Respond promptly to incoming calls, emails, chats, or social media queries from customers.
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Listen actively to customer concerns and record relevant details for accurate follow-up.
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Provide clear, concise, and accurate information about products, services, policies, and procedures.
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Problem Resolution
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Diagnose and troubleshoot customer issues effectively.
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Escalate unresolved cases to senior support staff or technical teams when necessary.
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Ensure complaints are addressed promptly and follow up to confirm resolution.
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Order and Service Assistance
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Help customers place, track, or modify orders.
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Provide updates on delivery status, service timelines, or billing details.
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Assist with product returns, exchanges, or warranty claims.
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Documentation and Reporting
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Maintain detailed records of customer interactions, transactions, and feedback.
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Generate daily or weekly reports on recurring issues, customer satisfaction levels, and service trends.
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Suggest process improvements based on customer feedback and operational data.
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Customer Relationship Management
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Build rapport with customers by showing empathy and understanding.
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Ensure a high level of customer satisfaction to encourage repeat business.
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Promote relevant products or services when appropriate (upselling or cross-selling).
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Team Collaboration
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Work closely with sales, technical support, logistics, and product teams to resolve customer issues.
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Share insights from customer feedback to help improve product quality and service efficiency.
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More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Pondicherry 
1 to 2.5 Years 
Salary not disclosed 
Diploma(Commercial Art/Fine Art/Graphics, Computer Science & Engineering, Electrical & Electronics, Electrical Engineering, Electronics & Communication, Electronic Media), B.Com(General, Management, Marketing), BA, M.Com, MA(English, Tamil), BCA, BE/B.Tech(Computer Science and Applied Mathematics (CSAM), Computer Science and Design (CSD), Computer Science and Social Sciences (CSSS), Computer Science and Biosciences (CSB), Computer Science and Artificial Intelligence (CSAI), Electronics and Computer Engineering, Electronics and Biomedical Engineering, Computer Engineering (Specialization in Data Science), Electronics Engineering (Specialization in IoT), Electronics & Computer Engineering, Computation & Mathematics), MBA/PGDM(Digital Business, Digital Marketing, Marketing and Finance), MCA
Pondicherry
Freshers
Salary not disclosed
BE/B.Tech 
