Customer Support Executive Jobs Opening in Mas Callnet India Pvt Ltd at Sector 62, Noida, Noida
Job Description
⦁ Designation - Customer Support Executive
Key Responsibilities
1. Customer Interaction & Query Handling
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Handle incoming and outgoing calls, emails, and live chats professionally.
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Understand customer queries and provide accurate, quick, and effective solutions.
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Assist customers in using company products, services, and platforms.
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Provide step-by-step guidance to troubleshoot issues when required.
2. Complaint Management & Problem Resolution
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Listen to customer complaints with patience and empathy.
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Identify the root cause of problems and suggest suitable solutions.
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Escalate unresolved issues to senior support staff or technical teams.
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Follow up with customers to ensure their concerns are resolved on time.
3. Product & Service Knowledge
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Gain in-depth knowledge of the company’s products, services, and policies.
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Stay updated about new features, offers, and changes in company services.
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Educate customers about product benefits and proper usage.
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Assist in explaining pricing, billing, and subscription plans when necessary.
4. Customer Relationship Management
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Build positive relationships with customers by providing friendly and helpful service.
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Maintain accurate customer information in the CRM database.
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Encourage repeat business by promoting loyalty programs and special offers.
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Ensure customer retention and satisfaction through proactive support.
5. Coordination & Teamwork
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Collaborate with sales, marketing, and technical teams to resolve customer issues.
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Share customer feedback with management for process improvements.
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Participate in training sessions to enhance knowledge and skills.
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Support colleagues during peak hours and contribute to team success.
6. Documentation & Reporting
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Maintain logs of customer interactions, feedback, and complaints.
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Prepare daily, weekly, and monthly reports on customer satisfaction levels.
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Track common issues and frequently asked questions to suggest better solutions.
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Assist in improving service quality and operational efficiency.
Required Skills & Competencies
1. Technical Skills
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Basic computer knowledge and proficiency in MS Office (Word, Excel, Outlook).
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Experience with CRM tools and customer support software (preferred).
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Ability to handle chat support, email management, and ticketing systems.
2. Communication Skills
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Excellent verbal and written communication in English and regional languages.
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Active listening skills to understand customer concerns accurately.
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Polite, respectful, and empathetic approach while dealing with customers.
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Confidence to handle difficult conversations and conflict situations.
3. Problem-Solving Abilities
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Ability to analyze customer issues logically and offer effective solutions.
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Strong decision-making skills to resolve queries quickly.
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Patience and calmness while handling angry or frustrated customers.
4. Personal Attributes
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Positive, friendly, and professional attitude.
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Team player with a collaborative mindset.
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High adaptability to handle changing work environments and challenges.
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Willingness to learn new tools, processes, and technologies.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Mas Callnet India Pvt. Ltd., established in 2003, is a prominent player in Business Process Outsourcing (BPO), with a strong emphasis on customer experience (CX) solutions. Their 360° services include contact center operations, omnichannel support, business process automation using AI, knowledge process outsourcing (especially for BFSI), and “pay-as-you-go” models combining IVR, dialer systems, CRM, and 24/7 human support.
Headquartered in Noida’s Sector 62, MCN operates from two key locations: Okaya Centre and Trapezoid IT Park . The company is led by Cofounder & CEO Deepak Kashyap and maintains a significant client roster, including Vodafone, TATA, Apollo, Telenor, Aircel, Godfrey Phillips India, Ecom Express, and Usha Shriram.
Mas Callnet boasts an internal innovation culture with its “2GTHR@MAS” employee program dedicated to personal and professional development through workshops, mentorship, and collaboration.
Noida 
0 to 1 Years 
Salary not disclosed 
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Noida
0 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, MBA/PGDM, BSc, 12th Pass (HSE), MBS
Delhi, Gurgaon, Noida
0 to 0.6 Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Noida
0 to 0.6 Years
Salary not disclosed
12th Pass (HSE)
Noida
0 to 2 Years
Salary not disclosed
Diploma, BCA, BE/B.Tech, BSc, CS
Delhi, Noida
Freshers
Salary not disclosed
BA(Political Science)
Noida
Freshers
Salary not disclosed
BSc
Noida
0 to 3+ Years
Salary not disclosed
BA, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
Diploma, BCA, BE/B.Tech
Noida
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Noida
Freshers
Salary not disclosed
BE/B.Tech
Noida
Freshers
Salary not disclosed
Any Graduate
Noida
Freshers
Salary not disclosed
Any Graduate 
