Customer Support Executive Jobs Opening in MIPL Service at Sector 56, Gurgaon, Gurgaon-Others, Sector 62, Noida, Gurgaon, Noida
Job Description
Job Summary
We are looking for a dedicated and empathetic Customer Support Executive to join our customer service team. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing accurate information about our products or services. You will represent the company professionally, ensuring every customer interaction results in a positive experience.
This position requires excellent communication skills, problem-solving ability, patience, and a strong customer-centric mindset. Whether interacting via phone, email, live chat, or social media, you must maintain a polite and professional attitude at all times.
Key Responsibilities
Customer Interaction
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Respond promptly to customer queries via phone, email, live chat, or messaging platforms.
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Understand customer needs and provide accurate information regarding products, services, or policies.
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Handle and resolve customer complaints with patience and professionalism.
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Identify issues, escalate unresolved problems to the appropriate department, and follow up until resolution.
Problem Solving and Resolution
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Diagnose and troubleshoot common product or service issues based on customer descriptions.
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Offer step-by-step guidance or quick solutions depending on the nature of the problem.
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Coordinate with internal teams such as technical support, logistics, or sales to address complex inquiries.
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Ensure customer concerns are addressed in a timely and satisfactory manner.
Order and Account Management
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Assist customers in placing new orders or modifying existing orders.
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Provide updates on order status, shipping details, or return policies.
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Support account-related requests such as password resets, address changes, or billing inquiries.
Documentation and Reporting
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Maintain accurate records of customer interactions, including inquiries, comments, complaints, and resolutions.
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Update CRM systems or ticketing tools (e.g., Freshdesk, Zendesk, Salesforce) with relevant information.
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Prepare and share periodic reports on common customer issues and feedback with the management team.
Customer Experience and Relationship Management
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Build long-term relationships with customers by providing consistent, high-quality support.
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Act as a brand ambassador by reflecting the company’s values in every interaction.
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Solicit feedback from customers and share insights to improve products or services.
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Identify potential opportunities for upselling or cross-selling where applicable.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Noida 
Freshers 
Salary not disclosed 
BA
Gurgaon
Freshers
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B.Com, BBA/BBM
Gurgaon, Bangalore, Mumbai
Freshers
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B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Gurgaon, Mumbai
Freshers
Salary not disclosed
B.Com(Service Industry Management), BA(Political Economy), BCA, BE/B.Tech(Computer Science and Design (CSD)), BSc(Aerospace Engineering)
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi, Gurgaon, Noida
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Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Gurgaon
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Delhi, Noida
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BCA, BSc
Noida
Freshers
Salary not disclosed
Diploma, BBA/BBM, BCA, BE/B.Tech
Delhi, Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Gurgaon
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Gurgaon
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi, Noida
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
B.Com, BA, BCA, BE/B.Tech, BSc, CS
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
