Customer Support Executive Jobs Opening in NavayuvaBharath infotech LLP at A.B. Road., Indore
Customer Support Executive
Job Description
Role: Customer Support Executive
Client: Technotoise
Location: Indore
Work mode: WFO
Qualification: Minimum 12th pass (+2)
Languages Required:
Mandatory: English
Preferred (any one): Telugu, Malayalam, Kannada, or Tamil
Key Responsibilities:
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Customer Interaction and Issue Resolution:
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Respond promptly and professionally to customer inquiries through phone, email, chat, or social media platforms.
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Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
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Diagnose and troubleshoot technical issues with clarity and patience, escalating to the relevant department when necessary.
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Maintain a positive, empathetic, and professional attitude toward customers at all times.
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Information Management and Documentation:
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Accurately document all customer interactions and transactions in the CRM or support system.
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Maintain records of customer interactions, comments, complaints, and actions taken.
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Monitor and track open tickets to ensure timely resolution and closure.
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Provide feedback to the product and service teams based on customer experiences to help improve offerings.
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Product and Service Knowledge:
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Develop a deep understanding of the company’s products, services, policies, and procedures.
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Stay updated on product updates, new features, and company changes.
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Educate and guide customers on the effective use of the product or service.
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Team Collaboration:
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Work closely with internal departments such as technical support, billing, sales, and logistics to resolve customer issues.
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Participate in team meetings and training sessions to enhance knowledge and performance.
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Collaborate with colleagues to identify and implement process improvements for better customer service delivery.
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Performance and Reporting:
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Meet or exceed individual and team performance targets related to customer satisfaction, response time, resolution rate, and call quality.
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Provide periodic reports and summaries of customer issues, feedback, and trends to management.
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Required Skills and Qualifications:
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High school diploma or equivalent; a bachelor’s degree in business, communications, or a related field is preferred.
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Proven experience in a customer support or service role is an advantage.
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Excellent verbal and written communication skills.
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Strong active listening and problem-solving skills.
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Ability to remain calm and professional in stressful situations.
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Proficiency in using customer service software, CRM systems, and Microsoft Office applications.
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Ability to multitask, prioritize, and manage time effectively.
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Willingness to work flexible shifts, including evenings, weekends, or holidays if required.
Preferred Attributes:
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Multilingual abilities are a plus.
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Experience with live chat systems and remote support tools.
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A customer-first mindset and a passion for helping others.
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Team player with a collaborative attitude.
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Willingness to take initiative and adapt to new processes or tools.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 25000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Indore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Indore 
Freshers 
Salary not disclosed 
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B.Com, BA, BCA, BE/B.Tech, BHM, BSc
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B.Com, BBA/BBM, BSc
Indore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Indore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Indore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Indore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Indore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Indore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
