Customer Support Executive Jobs Opening in Navir Consultants at Airoli, Navi Mumbai
Customer Support Executive
Navir Consultants
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Posted: 05 Aug 25
Job Description
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
Skills and Qualifications:
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Essential Skills:
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Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and providing clear instructions or solutions.
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Problem-Solving Abilities: Ability to analyze customer issues and provide effective solutions quickly and efficiently.
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Patience & Empathy: The ability to listen to and understand customers’ concerns, displaying patience and empathy in all interactions.
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Multitasking: The ability to manage multiple customer inquiries simultaneously without compromising quality or response time.
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Attention to Detail: Accuracy is critical in ensuring customer issues are documented and resolved correctly.
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Time Management: Ability to prioritize tasks effectively and manage time to meet customer needs in a timely manner.
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Technical Skills:
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Proficiency in using CRM systems and other customer support software (e.g., Zendesk, Freshdesk, Salesforce).
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Familiarity with using support tools such as live chat software, email platforms, and phone systems.
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Basic technical troubleshooting skills, especially in the context of the products or services being supported.
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Educational Background:
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A high school diploma is typically required, though a bachelor’s degree in business, communications, or a related field may be preferred.
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Relevant customer service certifications (e.g., Certified Customer Service Professional) can be an added advantage.
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Experience:
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Previous experience in customer support, customer service, or related fields is highly desirable.
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Experience in handling both technical and non-technical customer inquiries is a plus.
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More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2728606
Job Category BSc/BCA/BBM , Tech Support
Locality Address Airoli
State Maharashtra
Country India
About Company
Navir Consultants
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