Customer Support Executive Jobs Opening in Naz V Hr Solutions at Mount Road, Chennai
Job Description
Key Responsibilities:
1. Customer Interaction (Voice-Based):
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Answer inbound customer calls professionally and respond to customer inquiries, concerns, and complaints.
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Make outbound calls for follow-ups, feedback, or verification purposes, as required.
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Understand customer requirements and provide accurate information about products, services, or policies.
2. Problem Solving & Issue Resolution:
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Identify the root cause of customer issues and provide timely resolutions or escalate to relevant departments.
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Record details of customer interactions, complaints, and actions taken using CRM or call management software.
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Ensure first-call resolution (FCR) whenever possible to enhance customer satisfaction.
3. Quality & Compliance:
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Follow company call handling protocols, scripts, and compliance guidelines at all times.
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Adhere to quality standards set by the organization and participate in regular quality audits.
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Maintain customer confidentiality and follow all data protection norms and regulatory requirements.
4. Coordination & Process Support:
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Coordinate with internal departments such as billing, technical support, logistics, or accounts for issue resolution.
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Provide accurate product or service information to ensure clear customer understanding.
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Report recurring issues, call trends, or product/service feedback to the Team Leader or QA team.
5. Reporting & Documentation:
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Maintain call logs, update ticket statuses, and input necessary customer details in the CRM system.
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Prepare daily or weekly performance summaries when required.
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Assist in compiling customer feedback to help improve processes and services.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 15000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
