Customer Support Executive Jobs Opening in Neelam Enterprise at Gorwa, Vadodara
Job Description
- Answering customer inquiries: Responding to phone calls from customers, addressing their questions about products, services, or any other relevant topics.
- Handling customer complaints: Managing customer grievances, finding solutions to their problems, and ensuring their satisfaction.
- Providing customer support : Offering guidance, assistance, and support to customers throughout their interactions with the company.
Key Responsibilities of a Customer Support Executive
1. Customer Interaction and Issue Resolution
-
Handling Inquiries: Respond to customer questions related to products, services, billing, policies, warranties, and technical issues.
-
Problem-Solving: Identify customer concerns and provide accurate solutions, troubleshooting guidance, or assistance in using products and services.
-
Ticket Management: Log customer issues in a ticketing system or CRM, assign priority levels, and follow up until the problem is resolved.
-
Escalation Handling: Escalate complex or unresolved issues to senior support staff or relevant departments.
2. Customer Relationship Management
-
Building Rapport: Create a friendly and empathetic environment during customer interactions to ensure a positive experience.
-
Follow-Up: Conduct follow-ups to confirm issue resolution and collect feedback on customer satisfaction.
-
Retention: Help retain customers by resolving issues quickly and offering alternatives when necessary.
3. Multi-Channel Support
-
Voice Support: Answer inbound and make outbound calls to assist customers in real-time.
-
Email & Chat Support: Manage written communications efficiently, ensuring professionalism and clarity.
-
Social Media: Respond to queries or complaints raised on platforms like Facebook, Twitter, or Instagram (if applicable).
4. Product Knowledge and Training
-
Understanding Products/Services: Maintain up-to-date knowledge about the company’s offerings, including new features, updates, and common issues.
-
Internal Coordination: Liaise with product, sales, or technical teams for complex issues and to gather necessary information for customer support.
5. Documentation and Reporting
-
Maintaining Records: Document customer interactions, complaints, and feedback systematically in the CRM system.
-
Reporting: Generate daily, weekly, or monthly reports on tickets resolved, customer satisfaction levels, recurring issues, and service KPIs.
6. Feedback and Process Improvement
-
Customer Feedback: Collect and analyze feedback to help improve products and services.
-
Suggestions: Provide insights or suggestions to management based on customer interactions to enhance service quality and operational efficiency.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 14000 and 17500 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Vadodara.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Vadodara 
Freshers 
Salary not disclosed 
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
BE/B.Tech, MBA/PGDM
Vadodara
Freshers
Salary not disclosed
12th Pass (HSE) 
