Customer Support Executive

NIFTEL COMMUNICATION PVT LTD

0 to 3 Years

13500 - 17000 Monthly

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Posted: 17 Jan 26

Job Description

Full Time (WORK FROM OFFICE) Process: Voice Support Profile: Customer Support Associate Full time Log in hours: 8 hours working login and 1 hour break. Shift timings: Males- Rotational shift Females – Day shift (but the shift may extend upto 8 PM) Rotational Week off. Salary: 13k to 15.5k in hand with no deductions Night shift allowance 1500/- if shift ends or extends 10 PM 6 days working with 1 week off

Key Responsibilities

• Handle domestic inbound/outbound calls; resolve inquiries and provide product/service information. • Listen actively, identify needs, and offer solutions. • Document interactions in CRM with details and follow-ups.• Meet metrics: CSAT, FCR, AHT, quality, and accuracy.• Follow scripts, policies, and regulatory requirements; stay professional. • Escalate complex issues with context and next steps.• Stay updated on products, processes, and promotions. • Protect customer data per privacy guidelines. Required Qualifications • 12th pass or higher; BPO/customer service experience preferred. • Excellent verbal skills in local language(s) and English; clear articulation. • Strong listening, empathy, and calm handling of difficult customers. • Typing 25–30 WPM; basic computer literacy. • Willingness to work shifts, including evenings/weekends. • Positive, adaptable, resilient.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 3 year experience as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, BFT, BMS, Other Graduate
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.

Job Particulars

Role customer service tech support

Education B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, BFT, BMS, Other Graduate

Who can apply Freshers and Experienced (0 to 3 Years )

Hiring Process Walk - In, Face to Face Interview

Employment TypeFull Time

Job Id2827268

Job Category Walkin , BSc/BCA/BBM , Tech Support

SkillsCustomer Care Executive Customer Relationship

Locality Address

State Uttar Pradesh

Country India