Customer Support Executive Jobs Opening in NP Green Electric Vehicle Private Limited at Gurgaon
Job Description
1. Responding to customer inquiries.
2. Providing product information.
3. Assisting with order and refund processes.
4. Analyzing customer feedback.
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 2nd May'25 and 6th Jun'25
3. are available for duration of 6 months
4. are from Gurgaon only
5. have relevant skills and interests
PerksKey Responsibilities:
1. Customer Support and Assistance:
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Assist in answering customer inquiries via multiple channels (phone, email, live chat, and social media).
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Provide accurate, timely, and clear responses to customer queries, including troubleshooting basic product or service-related issues.
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Help customers navigate through products, services, or systems to resolve issues or enhance their experience.
2. Ticket Management:
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Assist in logging, tracking, and managing customer support tickets or requests in the customer support system.
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Prioritize support tickets based on urgency and escalate complex issues to senior team members or subject matter experts.
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Ensure that all customer queries are followed up and closed promptly within set timelines.
3. Product and Service Knowledge:
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Learn about the company’s products, services, policies, and frequently asked questions (FAQs).
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Stay up-to-date with new product releases, features, and updates in order to provide accurate information to customers.
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Assist with maintaining and updating the knowledge base or help center to provide self-service support options to customers.
4. Feedback Collection and Analysis:
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Assist in gathering customer feedback through surveys or after-service follow-ups to identify areas for improvement.
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Help compile data from customer interactions and report common issues or trends that require attention.
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Support the customer support team by organizing feedback to share with relevant departments (e.g., product development, marketing).
5. Administrative Support:
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Support the customer support team with administrative tasks such as filing, record keeping, and report generation.
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Assist in processing returns, refunds, and order cancellations where applicable.
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Help maintain records of customer interactions and ensure that they are accurately entered into the system.
6. Quality Assurance:
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Assist in conducting quality checks on customer support interactions (e.g., reviewing call recordings or chat logs) to ensure that company standards and procedures are met.
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Provide input on ways to improve customer interactions and contribute to enhancing the customer support process.
7. Training and Learning:
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Participate in internal training sessions to improve product knowledge, communication skills, and customer service techniques.
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Observe and shadow experienced customer support executives to understand best practices in handling customer queries and issues.
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Engage with the team to learn about customer support tools and platforms (e.g., CRM systems, ticketing software, live chat systems).
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM
- What are the salary requirements for this job?
- Ans: The salary range is between 216000 and 240000 Yearly. The Salary will depend on the interview. This Customer Support Executive is a InternShip in Gurgaon.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 2 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Gurgaon 
Freshers 
Salary not disclosed 
B.Com, BBA/BBM
Gurgaon, Amritsar
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Gurgaon
Freshers
Salary not disclosed
12th Pass (HSE)
Gurgaon
Freshers
Salary not disclosed
BA, BBA/BBM
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon, Pune, Noida
2 to 3+ Years
Salary not disclosed
B.Com, BA, BCA, BE/B.Tech, BSc, CS
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BA, BCA, BHM, BSc(Actuarial and Financial Mathematics, Actuarial Science, Aerospace Engineering, Agricultural Biotechnology, Agricultural Engineering, Agroecology, Animal Biotechnology, Animal Science, Applied Ecology, Applied Physics, Applied Science, Applied Statistics, Artificial Intelligence, Artificial Intelligence Engineering, Artificial Life, Astronomy, Astrophysics, Atmospheric Science, Behavioral Science, Biochemical Engineering, Bioengineering, Biomedical Science, Biostatistics, Biotechnology and Law, Botany, Cellular Biology, Chemical Biology, Chemical Engineering, Chemical Technology, Climate Science, Clinical Research, Cognitive Science)
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
