Customer Support Executive Jobs Opening in Oditly at Janakpuri, Delhi
Job Description
Very simple work: The job will require you to learn our software and then help our clients use it effectively.
Daily tasks can be broadly categorised as :
*Responding to Customer Inquiries*
*Resolving Customer Issues*
*Maintaining Accurate Records and Documentation*
We are looking for people who are willing to learn and grow with us.
Key Responsibilities:
1. Product Mastery and Learning
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Learn the features, functionalities, and workflows of our software thoroughly.
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Stay updated with new product features, updates, and releases.
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Understand common use cases and challenges faced by different types of users.
2. Customer Interaction
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Respond promptly to customer inquiries through chat, email, phone calls, or support tickets.
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Understand customer issues clearly and provide accurate solutions using clear communication.
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Guide users step-by-step through product setup, onboarding, and troubleshooting.
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Maintain a polite, empathetic, and professional attitude toward customers at all times.
3. Issue Resolution
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Diagnose and troubleshoot user-reported problems, whether functional, technical, or procedural.
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Escalate complex or unresolved issues to the technical support or product team with detailed documentation.
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Ensure timely follow-ups with customers and keep them informed until the issue is resolved.
4. Documentation and Reporting
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Maintain accurate records of customer interactions, issues, and resolutions using helpdesk or CRM tools.
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Create and update internal documentation, FAQs, or user guides to help customers self-serve.
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Report recurring issues or suggestions from customers to the product or development teams.
5. Onboarding and Training
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Assist new clients in onboarding by explaining setup processes and helping them configure their accounts or systems.
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Conduct product walkthroughs or demos as required.
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Help train end-users on how to use key features and maximize value from the software.
6. Collaboration
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Work closely with the sales, product, and technical teams to ensure consistent and informed support.
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Share feedback, customer insights, and common pain points to improve the product and support workflows.
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Participate in weekly team meetings, brainstorming sessions, or process reviews.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA, BE/B.Tech, BSc, CS
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Delhi 
2 to 3 Years 
Salary not disclosed 
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Delhi, Bangalore, Chennai
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Delhi
Freshers
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B.Com, BA, BBA/BBM, BSc
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Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
1 to 2 Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
