Customer Support Executive Jobs Opening in OneCard & OneScore - FPL Technologies Pvt. Ltd. at Pune
Customer Support Executive
OneCard & OneScore - FPL Technologies Pvt. Ltd.
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 25 Aug 22
Job Description
Selected intern's day-to-day responsibilities include:
1. Be the internal champion of customer accounts, driving product adoption, usage and business focus through email, chat and calls
2. Act as an information resource expert, providing dedicated support to customers
3. Collaborate closely with operations, product and engineering teams, to build, drive and improve tools and processes for quicker issue resolution
4. Own the key success metrics for respective CSAT
5. Take responsibility for customer retention by stopping churn by adopting proactive approach of -customer first-
6. Develop positive relationships with customers that promote retention and
loyalty, to have a strong customer lifetime value
1. Be the internal champion of customer accounts, driving product adoption, usage and business focus through email, chat and calls
2. Act as an information resource expert, providing dedicated support to customers
3. Collaborate closely with operations, product and engineering teams, to build, drive and improve tools and processes for quicker issue resolution
4. Own the key success metrics for respective CSAT
5. Take responsibility for customer retention by stopping churn by adopting proactive approach of -customer first-
6. Develop positive relationships with customers that promote retention and
loyalty, to have a strong customer lifetime value
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 18th Aug'22 and 22nd Sep'22
3. are available for duration of 3 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Strong presentation and communication skills (verbal, written and active listening)
2. Eagerness to learn about the company's products and their capabilities
3. Patience, ownership, and customer-centricity to provide an immaculate experience to our users
Perks
Number of openings
20
Certificate: Will be provided at the end of the Internship
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, Vocational Training, 12th Pass (HSE), BSW
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 20 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1561086
Job Category Diploma , Tech Support
Locality Address
State Maharashtra
Country India
About Company
FPL Technologies founded by IIT Alumni now a UNICORN. We build financial products that help users gain control of their finances and lead better life.
Credit cards haven't changed much for over half a century so our team of seasoned
bankers, technologists, and designers set out to redefine the credit card for you - the
consumer. The result is OneCard - a credit card reimagined for the mobile
generation. OneCard is India's best metal credit card built with full-stack tech. It is
backed by the principles of simplicity, transparency, and giving back control to the
user.
Credit cards haven't changed much for over half a century so our team of seasoned
bankers, technologists, and designers set out to redefine the credit card for you - the
consumer. The result is OneCard - a credit card reimagined for the mobile
generation. OneCard is India's best metal credit card built with full-stack tech. It is
backed by the principles of simplicity, transparency, and giving back control to the
user.
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