Customer Support Executive Jobs Opening in Peerpages Outsourcing Pvt. Ltd. at Junwani, Bhilai
Job Description
Job Description:
A Customer Support Executive is responsible for providing exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive experience for clients. This role requires strong communication skills, a problem-solving mindset, and a customer-centric attitude. Customer Support Executives play an essential role in managing customer expectations and building lasting relationships between customers and the company.
Customer Support Executives are the primary point of contact for customers seeking help with products or services. They interact with customers through various communication channels, including phone calls, emails, live chat, and social media platforms. They must possess patience, empathy, and effective communication skills to resolve customer complaints and issues efficiently.
Key Responsibilities:
1. Handling Customer Inquiries:
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Respond to customer queries via phone, email, live chat, or social media in a timely and professional manner.
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Provide accurate information about products, services, company policies, and processes.
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Assist customers with basic product usage, troubleshooting, or navigating the company’s website or application.
2. Resolving Customer Issues:
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Identify and resolve customer complaints or problems in a courteous and efficient manner.
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Troubleshoot product or service issues and offer solutions, whether through product replacement, technical assistance, or process clarification.
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Work with other departments, such as technical support or product teams, to escalate and resolve complex issues.
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Ensure that customers’ concerns are addressed to their satisfaction and follow up on unresolved cases until closure.
3. Maintaining Customer Records:
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Update and maintain accurate customer information, including contact details, order history, and previous interactions in the company’s customer relationship management (CRM) system.
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Record the nature of customer complaints and the actions taken to resolve them.
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Ensure that customer feedback is logged and shared with the appropriate departments for continuous improvement.
4. Promoting Company Products and Services:
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Provide customers with information about new products, services, or promotions.
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Offer product recommendations based on customer needs and preferences.
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Upsell or cross-sell products or services when appropriate, ensuring that it aligns with the customer’s needs.
5. Handling Orders and Returns:
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Assist customers with placing new orders, tracking shipments, and managing returns or exchanges.
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Ensure that all transactions, such as refunds, exchanges, or replacements, are processed in accordance with company policies.
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Coordinate with warehouse or logistics teams to address delivery issues, missing items, or incorrect shipments.
6. Ensuring Customer Satisfaction:
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Strive to deliver an exceptional customer experience, ensuring customer satisfaction and loyalty.
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Follow up with customers post-resolution to ensure they are happy with the outcome and to gather feedback.
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Use customer feedback to suggest improvements to products, services, or customer service practices.
7. Handling Difficult Situations:
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Manage and de-escalate difficult or irate customers with professionalism and empathy.
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Implement effective solutions to resolve customer issues without compromising on quality or customer satisfaction.
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Ensure all customer complaints are treated with the urgency and seriousness they deserve.
8. Reporting and Documentation:
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Prepare reports on customer complaints, feedback, and performance metrics for management.
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Track response times, resolution times, and customer satisfaction levels to monitor personal and team performance.
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Suggest improvements in service delivery or process changes to enhance the customer experience.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Bhilai 
Freshers 
Salary not disclosed 
B.Com, BBA/BBM, BSc
Bhilai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Bhilai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Bhilai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Bhilai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Bhilai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
