Customer Support Executive Jobs Opening in Procare linin wash at Lucknow
Customer Support Executive
Job Description
Key Responsibilities:
1. Handling Customer Inquiries:
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Respond promptly to customer inquiries through phone calls, emails, live chats, or in-person visits.
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Listen actively to understand the customer’s concern or question before responding.
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Provide accurate, valid, and complete information using the right tools and resources.
2. Issue Resolution:
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Identify and resolve customer issues efficiently while maintaining a professional tone.
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Provide solutions to problems related to product delivery, usage, payments, returns, warranties, and service requests.
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Escalate unresolved issues to the appropriate department or supervisor and follow up until resolution.
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Maintain a high level of customer satisfaction and retention by ensuring timely resolution and follow-ups.
3. Record Keeping and Reporting:
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Maintain detailed records of all customer interactions, comments, complaints, and resolutions in the system or CRM.
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Prepare daily, weekly, or monthly reports as required by management.
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Track recurring issues and share insights with the product or operations teams to improve services.
4. Product/Service Guidance:
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Guide customers on how to use the product or service effectively.
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Provide training, support material, or user manuals to help customers get the most value from their purchase.
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Offer alternatives or additional services that may suit the customer's needs, contributing to cross-selling or up-selling when applicable.
5. Feedback Collection:
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Collect and record customer feedback for service improvement.
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Conduct follow-up calls or emails to check customer satisfaction post-resolution.
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Share common feedback trends with relevant departments to enhance overall service quality.
6. Team Coordination:
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Collaborate with other departments like Sales, Technical Support, Logistics, and Accounts to resolve customer issues.
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Participate in team meetings and training sessions to stay updated on company policies, product changes, or service protocols.
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Share knowledge and assist teammates to maintain a high level of team performance.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 8000 and 15000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Lucknow.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Delhi, Gorakhpur, Lucknow 
Freshers 
Salary not disclosed 
10th Pass (SSC), 12th Pass (HSE)
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Lucknow
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
