Customer Support Executive Jobs Opening in Ravin Group at Secunderabad, Hyderabad
Job Description
We are looking for dynamic and customer-focused individuals with excellent communication skills and proficiency in Kannada and/or Malayalam to join our Voice Process team. If you are passionate about helping customers and solving their problems efficiently, this is the right opportunity for you!
Job Responsibilities:
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Handle inbound and outbound customer calls in a polite and professional manner.
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Resolve queries, provide information, and guide customers effectively.
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Maintain accurate customer records and follow call scripts.
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Achieve customer satisfaction targets and handle escalations as required.
Key Responsibilities:
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Customer Interaction:
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Handle inbound and outbound calls, emails, live chats, or social media messages to address customer queries or complaints.
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Respond promptly and professionally to all customer inquiries and issues.
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Maintain a high level of empathy, patience, and understanding while dealing with customers.
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Issue Resolution:
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Provide accurate, valid, and complete information about products, services, or company policies using the appropriate tools and systems.
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Diagnose and troubleshoot basic product/service issues and provide first-level technical support if required.
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Escalate unresolved issues to appropriate departments or supervisors with complete documentation.
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Customer Relationship Management:
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Build positive and lasting relationships with customers by ensuring a smooth and helpful experience.
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Follow up with customers to ensure their issues are resolved to satisfaction.
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Encourage customer feedback and provide suggestions to internal teams for service improvement.
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Documentation and Reporting:
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Maintain detailed records of customer interactions, comments, and complaints in CRM systems or internal databases.
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Prepare and submit daily, weekly, or monthly reports on customer issues, trends, and resolutions.
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Ensure compliance with data protection and confidentiality regulations.
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Product and Service Knowledge:
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Stay updated on company products, services, promotions, policies, and system changes.
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Attend training sessions and workshops to enhance knowledge and skills.
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Educate customers about new features, upgrades, or services.
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Quality Assurance:
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Meet or exceed customer service standards, including response time, resolution time, and satisfaction score targets.
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Follow communication scripts, guidelines, and procedures.
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Contribute to team efforts by achieving individual performance goals and supporting colleagues.
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Problem Prevention and Improvement:
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Identify recurring issues or customer concerns and suggest improvements in processes, policies, or communication.
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Collaborate with quality assurance teams to improve service delivery and reduce complaints.
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Offer insights and feedback to product or service development teams to improve the overall customer experience.
Key Skills and Competencies:
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Communication Skills: Excellent verbal and written communication skills in English (and other local/regional languages as required).
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Listening Skills: Ability to actively listen and understand the customer’s needs and concerns.
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Empathy and Patience: Calm, empathetic, and composed, especially when dealing with frustrated or confused customers.
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Problem-Solving: Strong analytical and critical thinking skills to resolve customer issues effectively.
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Attention to Detail: Ability to document information accurately and follow up diligently.
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Multi-tasking: Skilled in managing multiple tasks, chats, or calls simultaneously.
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Team Collaboration: Ability to work effectively in a team environment and support co-workers.
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Time Management: Prioritize tasks effectively and manage time efficiently to handle workload.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Ravin Group
Hyderabad 
Freshers 
Salary not disclosed 
BCA, BE/B.Tech, BSc
Hyderabad
0 to 3 Years
Salary not disclosed
12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
B.Com, BA, BE/B.Tech
Hyderabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Hyderabad
Freshers
Salary not disclosed
B.Com
Hyderabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Hyderabad
2.5 to 3+ Years
Salary not disclosed
BE/B.Tech(Computer Science and Artificial Intelligence (CSAI)), BSc(Computational Science), CS 
