Customer Support Executive Jobs Opening in Repairoo Services Pvt Ltd at Sector 15, Noida, Noida
Job Description
- Call and connect with customers to understand their service requirements.
- Collect feedback post-service.
- Maintain data in Google Sheets.
- Communicate politely and professionally.
- Any graduate with good communication skills.
Key Responsibilities
1. Customer Interaction
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Respond to customer inquiries via phone, email, live chat, or social media depending on company platforms.
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Greet customers warmly, identify their needs, and provide accurate and timely information.
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Assist customers with order tracking, account management, billing issues, product usage, or service troubleshooting.
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Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Issue Resolution
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Handle customer complaints or service-related issues with patience and problem-solving skills.
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Escalate complex or unresolved issues to the appropriate department or supervisor.
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Follow up with customers to ensure issues are resolved to their satisfaction.
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Record and track issues using CRM or helpdesk software.
3. Documentation and Reporting
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Maintain detailed records of customer interactions, transactions, feedback, and complaints.
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Update internal databases with information about customer queries and resolutions.
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Provide feedback to the management team on recurring issues, customer pain points, and potential improvements.
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Assist in preparing daily, weekly, and monthly customer support reports.
4. Product and Service Knowledge
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Stay up to date with the company’s products, services, policies, and procedures.
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Provide guidance and education to customers about product features and usage.
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Offer proactive support such as tips, FAQs, or tutorial links if applicable.
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Participate in training programs and team briefings to stay current with new launches or updates.
5. Customer Experience Enhancement
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Identify opportunities to improve the customer experience and suggest process improvements.
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Promote customer retention by going the extra mile to ensure satisfaction.
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Collect and forward customer feedback and suggestions to relevant departments.
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Help drive CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and other key performance metrics.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Gurgaon, Noida 
Freshers 
Salary not disclosed 
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
BA
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi, Gurgaon, Noida
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Delhi, Noida
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi, Noida
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BCA, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
Diploma, BBA/BBM, BCA, BE/B.Tech
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
