Customer Support Executive

ROYAL AIRBORNE AVIATION ACADEMY

0 Years

Not disclosed

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Posted: 19 May 25

Job Description

FEMALE REQUIRED WITH ENGLISH AND KANNADA SPEAKING KNOWLEGE.

JD: COLD CALLS TO BE MADE AND EXPLAIN THE SCRIPT TO THE CUSTOMER AND FIXING THE APPOINTMENT. COLD CALLS TO BE MADE AND CONVINCE THEM TO WALK IN FOR FURTHER PROCESS.

Key Responsibilities:

1. Customer Interaction and Communication:

Handle inbound and outbound calls, emails, chats, and social media inquiries from customers.
Provide accurate, valid, and complete information by using the right methods and tools.
Respond promptly and professionally to customer inquiries and concerns.
Guide customers on product usage, installation, troubleshooting, and order tracking.
Log customer interactions and feedback in the CRM or ticketing system.

2. Issue Resolution:

Listen actively to customer issues and provide appropriate solutions and alternatives.
Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering the best resolution.
Follow up with customers to ensure their issues are resolved to their satisfaction.
Escalate unresolved or complex issues to senior team members or other departments when necessary.

3. Product and Service Knowledge:

Develop a deep understanding of the company’s products or services.
Stay updated with new product features, pricing, promotions, and policies.
Provide suggestions to improve processes, product usability, or customer satisfaction based on customer feedback.

4. Data Management and Reporting:

Maintain detailed records of customer interactions, transactions, comments, and complaints.
Generate and submit daily, weekly, or monthly performance reports as required.
Track customer queries and resolutions to identify patterns and recurring issues.

5. Customer Retention and Relationship Building:

Build lasting relationships with customers by providing quality support and maintaining a helpful and courteous demeanor.
Take proactive steps to understand and fulfill customer needs and expectations.
Assist with customer satisfaction surveys and contribute to feedback collection processes.

6. Adherence to Policies and Compliance:

Ensure compliance with company guidelines, operational policies, and industry regulations.
Maintain confidentiality of sensitive customer and company information.
Follow defined scripts, procedures, and escalation protocols while handling customer queries.

7. Team Coordination and Collaboration:

Collaborate with team members and departments such as Sales, Technical Support, and Operations to deliver the best customer experience.
Participate in regular team meetings and training programs.
Share knowledge and best practices with teammates to foster collective improvement.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), Vocational Training, 12th Pass (HSE), 10th Pass (SSC), Upto 9th Std
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.