Customer Support Executive Jobs Opening in Sikhwal Technologies Private Limited at Begumpet, Hyderabad
Customer Support Executive
Job Description
Job Overview:
We are looking for a friendly, efficient, and customer-focused Customer Support Executive to join our support team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction through excellent communication and problem-solving skills.
As a Customer Support Executive, you will be the first point of contact for our customers—whether through phone, email, live chat, or social media—and will play a critical role in delivering a positive customer experience. This role is ideal for someone who enjoys helping people, is patient, and thrives in a fast-paced environment.
Key Responsibilities:
1. Customer Interaction:
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Respond promptly to customer queries via telephone, email, chat, or in person.
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Listen actively to customers and identify the root cause of their concern or issue.
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Provide accurate, valid, and complete information using the right methods and tools.
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Guide customers through product features, troubleshooting steps, and service procedures.
2. Issue Resolution:
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Handle customer complaints with empathy and professionalism.
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Troubleshoot basic technical issues or service concerns and escalate complex cases to senior support or technical teams.
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Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
3. Order and Service Management:
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Assist customers with order placement, cancellations, returns, refunds, or changes in service.
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Coordinate with internal departments (sales, logistics, technical, etc.) to process requests and ensure timely resolution.
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Keep accurate records of customer interactions, transactions, and feedback in CRM or internal systems.
4. Documentation and Reporting:
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Maintain a log of frequently reported issues, customer complaints, and resolutions.
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Prepare daily/weekly reports on customer support tickets and share insights with management.
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Contribute to developing FAQs, help articles, and knowledge base content.
5. Customer Relationship Building:
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Build and maintain positive relationships with customers by being professional, polite, and helpful.
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Understand and anticipate customer needs and suggest additional products/services when relevant (upselling/cross-selling, if applicable).
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Represent the company’s brand and values in every interaction.
Skills:
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Communication: Excellent verbal and written communication in English (and regional languages if applicable).
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Empathy and Patience: Ability to remain calm and professional in challenging situations.
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Problem Solving: Strong analytical and decision-making skills to resolve customer concerns quickly.
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Tech-Savvy: Familiarity with basic computer applications, CRM systems, and support software.
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Multi-tasking: Ability to handle multiple customer interactions simultaneously without loss of quality.
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Listening: Active listening skills to understand customer issues thoroughly.
Personal Attributes:
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Positive attitude and willingness to go the extra mile for customer satisfaction.
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Responsible, reliable, and self-motivated.
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Strong work ethic with the ability to work under pressure.
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Adaptable and quick to learn new products, services, or tools.
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A team player who collaborates well with colleagues and departments.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 3 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
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Certificate Course (ITI)(Front Office), Diploma(Bio-Medical, Clinical Pathology (DCP), Computer Science & Engineering, Front Office, Radiology), B.Com, BA, BBA/BBM, BCA, BSc(Home Science, Multimedia and Animation, Behavioral Science, Digital Health, Digital Media, Global Health, Health Informatics, Health Promotion, Health Sciences, Plant Science, Transport and Logistics Management), 12th Pass (HSE), Vocational Training, Other Graduate(Other Graduate)
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