Customer Support Executive Jobs Opening in SLM WEALTH IMF PRIVATE LTD at Guindy, Chennai
Job Description
Job Overview
We are seeking a Customer Support Executive to handle domestic outbound calls for promoting and explaining savings investment plans, insurance products, and discount offers to potential customers. The role involves engaging with customers, understanding their needs, and providing detailed information about investment plans, insurance benefits, and interest offers while ensuring high levels of customer satisfaction.
This is an excellent opportunity for individuals with good communication skills, persuasive abilities, and a customer-centric approach who want to build a rewarding career in the customer service and financial products domain.
Key Responsibilities
1. Outbound Calling & Lead Conversion
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Make outbound calls to potential customers to promote investment plans, insurance products, and saving schemes.
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Explain product features, benefits, eligibility criteria, and pricing details clearly and effectively.
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Handle objections professionally and provide convincing responses to convert inquiries into leads or sales.
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Follow up with customers who have shown interest in the plans and close sales where possible.
2. Customer Engagement & Relationship Building
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Understand customer requirements and suggest suitable products based on their financial goals.
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Build long-term customer relationships through polite and professional interactions.
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Maintain a positive customer experience and ensure high satisfaction levels.
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Resolve customer queries regarding insurance coverage, savings schemes, and investment policies.
3. Product Knowledge & Plan Explanation
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Gain in-depth knowledge of company products, including investment policies, insurance plans, interest rate offers, and discount schemes.
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Keep updated with the latest features, benefits, and regulatory guidelines related to savings and insurance products.
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Present the information in a simple, clear, and persuasive manner to potential customers.
4. Target Achievement & Performance Monitoring
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Meet daily, weekly, and monthly call targets, lead generation goals, and conversion benchmarks.
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Maintain reports of daily calls, customer responses, and follow-ups.
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Work closely with the team leader to improve call quality and achieve performance KPIs.
5. Compliance & Data Management
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Follow company policies, data security standards, and compliance guidelines while handling customer information.
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Accurately update customer details, call status, and lead progress in the CRM system.
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Ensure transparent communication and ethical selling practices at all times.
Required Skills and Competencies
Technical Skills
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Basic knowledge of investment products, insurance plans, and financial schemes (training will be provided).
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Proficiency in handling CRM software, telecalling systems, and MS Office.
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Ability to manage outbound calls efficiently and maintain accurate records.
Soft Skills
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Excellent communication skills in English, Hindi, or regional languages.
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Persuasive selling skills with a customer-first approach.
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Active listening and problem-solving abilities.
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Patience and empathy to handle customer concerns effectively.
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Good organizational and time management skills.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, MSW
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 50 job openings for Customer Support Executive in our Organisation.
