Customer Support Executive Jobs Opening in Sri ladies hostel at Ashok Nagar, Koyambedu, Chennai
Job Description
Job Location Arumbakkam Chennai
Salary 12000 to 15000
Gender Females only
Qualification graduates
Experience 6 to 2years in telecalling (voice process)
Food and accommodation is free
Key Responsibilities:
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Customer Interaction and Support:
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Respond promptly and professionally to customer queries through calls, emails, live chat, or social media.
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Provide accurate information about products, services, pricing, policies, and procedures.
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Understand customer needs and offer appropriate solutions to resolve their concerns or complaints.
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Escalate unresolved issues to higher-level support or technical teams as required, ensuring timely follow-up and resolution.
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Maintain a positive and empathetic attitude toward customers at all times.
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Issue Resolution:
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Investigate customer complaints, identify the root cause, and provide suitable solutions within defined service level agreements (SLAs).
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Coordinate with other departments (such as logistics, technical support, or sales) to resolve complex issues.
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Record and track customer issues in the company’s customer relationship management (CRM) system.
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Product and Service Knowledge:
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Stay updated with in-depth knowledge of company products, services, new launches, and any changes in policies.
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Use this knowledge to educate customers and promote additional services or upgrades where appropriate.
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Customer Relationship Management:
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Build and maintain strong relationships with customers by delivering high-quality support.
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Follow up with customers to ensure their issues are resolved and gather feedback about their experience.
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Assist in customer onboarding, guiding new clients through the initial stages of product or service use.
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Reporting and Documentation:
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Maintain detailed records of all customer interactions, transactions, comments, and complaints.
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Prepare regular reports on customer feedback, recurring issues, and service metrics for management review.
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Provide insights and suggestions for improving products, services, and customer support processes.
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Process Improvement:
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Identify trends in customer feedback to highlight potential areas for product or service enhancement.
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Contribute to the development and refinement of internal support procedures to improve service efficiency and quality.
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Suggest automation or self-service options (e.g., FAQs, help center articles) to reduce customer effort.
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Team Collaboration:
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Collaborate with fellow support executives to share knowledge and ensure consistent support standards.
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Participate in regular team meetings and training sessions to stay aligned with team goals and updates.
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Provide backup support to team members during peak periods or staff shortages.
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Technical Support (if applicable):
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Provide basic troubleshooting assistance for customers facing technical issues.
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Walk customers through problem-solving steps using clear, non-technical language.
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Log and categorize technical issues for handover to the technical support team, ensuring all relevant information is included.
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Skills and Competencies:
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Communication Skills: Excellent verbal and written communication skills in English and/or local languages.
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Problem-Solving Abilities: Ability to think critically and offer solutions quickly and effectively.
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Customer-Oriented Mindset: Passionate about customer satisfaction and committed to delivering a positive customer experience.
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Technical Proficiency: Comfortable using customer service tools such as CRM systems, ticketing software, and communication platforms.
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Empathy and Patience: Ability to remain calm and composed in challenging situations.
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Attention to Detail: Accurate in documenting interactions and managing customer information.
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Multitasking: Capable of handling multiple customer interactions simultaneously without compromising service quality.
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Adaptability: Flexible in adjusting to changing priorities, new systems, and customer needs.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 06 Months to 2 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 15000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
