Customer Support Executive

Starking Aviation Academy

0 Years

25000 - 38000 Monthly

Apply Now Please Wait...

Posted: 20 Mar 25

Job Description

Position Overview:

We are looking for a customer-focused and proactive Customer Support Executive to handle customer inquiries, resolve complaints, and provide effective solutions. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-first approach.

Key Responsibilities:

1. Customer Assistance & Issue Resolution:

Handle inbound and outbound customer queries via calls, emails, and chat.
Provide accurate information about products/services, pricing, and policies.
Address and resolve customer complaints in a professional and timely manner.

2. Order & Service Management:

Assist customers with order placement, tracking, refunds, and cancellations.
Ensure smooth coordination with logistics, operations, and technical teams.
Follow up on customer issues until resolution and satisfaction.

3. Customer Relationship Management:

Build strong relationships with customers to enhance brand loyalty.
Identify opportunities for upselling and cross-selling products/services.
Maintain a customer database with accurate records of interactions and transactions.

4. Reporting & Process Improvement:

Document customer interactions for quality control and performance tracking.
Identify common customer pain points and suggest process improvements.
Work with teams to enhance the overall customer experience.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 25000 and 38000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Shillong.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.