Customer Support Executive Jobs Opening in Sun knowledge at Salt Lake, Kolkata
Customer Support Executive
0 Years 
15000 - 19000 Monthly 
Job Description
Job position: Customer Support Executive
Job Perks:
- Fixed weekend (Sat & Sun) off
Lucrative bonus of upto 15k annually available, Attendance bonus of 1000 each month
Desired Profile:
Must have excellent communication skills in English (both oral and written)
For more details, please call or whatsapp as you prefer to HR
Key Responsibilities:
1. Customer Inquiries and Issue Resolution:
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Handle incoming calls, emails, chats, or social media inquiries from customers in a professional and friendly manner.
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Provide detailed information about products, services, policies, and procedures to customers.
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Assist customers with troubleshooting issues, processing refunds, exchanges, or replacements, and resolving complaints efficiently.
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Manage customer expectations and ensure a quick resolution of problems.
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Escalate complex or unresolved issues to the appropriate department or supervisor.
2. Product Support and Information:
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Provide accurate and clear information regarding product features, pricing, and availability.
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Guide customers through the use of products or services, including technical support if necessary.
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Assist in the order placement process, providing updates on order status, shipping, and delivery times.
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Educate customers on promotions, discounts, or new product launches.
3. Customer Retention and Satisfaction:
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Maintain a high level of customer satisfaction by offering exceptional service and following up with customers when needed.
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Ensure that customers feel heard, valued, and appreciated throughout every interaction.
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Gather customer feedback and suggest improvements to products or services based on recurring customer concerns.
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Build long-term relationships with customers, promoting customer loyalty and retention.
4. Documentation and Data Entry:
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Maintain detailed and accurate records of customer interactions, transactions, complaints, comments, and feedback.
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Update customer accounts and systems with relevant information as per company guidelines.
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Ensure that all customer-related queries and issues are logged into the system and followed up in a timely manner.
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Prepare daily or weekly reports of customer interactions and provide feedback to supervisors.
5. Cross-department Coordination:
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Work with other departments (sales, technical support, logistics, etc.) to ensure smooth issue resolution and customer satisfaction.
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Share customer insights with relevant teams to improve processes, products, or services.
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Coordinate with warehouse or fulfillment teams to address shipping delays or issues with orders.
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Assist in managing backlogs or peak times of customer requests and provide solutions to address customer complaints promptly.
6. Quality Assurance and Performance Metrics:
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Meet and exceed performance targets such as customer satisfaction scores, response time, resolution time, and first-call resolution rate.
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Ensure adherence to company policies and service standards while maintaining high levels of customer service.
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Participate in training sessions to improve product knowledge, communication skills, and customer service techniques.
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Contribute to the continuous improvement of customer service processes by sharing insights and feedback.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), 12th Pass (HSE), 10th Pass (SSC)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 19000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Kolkata
Freshers
Salary not disclosed 
12th Pass (HSE)
Kolkata
Freshers
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10th Pass (SSC), 12th Pass (HSE)
Kolkata
Freshers
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12th Pass (HSE)
Kolkata
0 to 3 Years
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12th Pass (HSE)
Kolkata
0 to 3 Years
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
0 to 3 Years
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
1 to 3 Years
Salary not disclosed
12th Pass (HSE)
Kolkata
0.6 to 3+ Years
Salary not disclosed
BA, 12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, Other Graduate
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
