Customer Support Executive Jobs Opening in Swenlog Supply Chain solutions pvt ltd at Kalyan Nagar, Bangalore

Responsibilities:

·       Act as the primary point of contact for customers in the freight forwarding process, addressing inquiries, providing updates, and resolving issues promptly and professionally.

·       Coordinate with various stakeholders including carriers, customs agents, and warehouse personnel to ensure smooth and timely transportation and delivery of goods.

·       Assist customers with booking shipments, preparing documentation, and tracking cargo throughout the shipment lifecycle.

·       Proactively communicate with customers regarding shipment status, delays, and any potential disruptions to delivery schedules.

·       Handle customer complaints and concerns with empathy and urgency, striving to find satisfactory resolutions while maintaining positive customer relationships.

·       Maintain accurate records of customer interactions, transactions, and shipment details in the company's CRM system.

·       Collaborate with sales and operations teams to identify opportunities for process improvement and enhance overall customer satisfaction.

·       Stay informed about industry regulations, market trends, and competitor activities to better serve customer needs and provide value-added services.

Qualifications:

·       Bachelor's degree in business administration, logistics, or a related field.

·       Previous experience in customer service roles within the freight forwarding or logistics industry is highly desirable.

·       Excellent communication skills, both verbal and written, with a strong customer-focused approach.

·       Proficiency in relevant software applications such as CRM systems, Microsoft Office Suite, and shipment tracking platforms.

·       Ability to multitask, prioritize tasks effectively, and thrive in a fast-paced environment.

·       Detail-oriented with a high level of accuracy in data entry and documentation.

·       Problem-solving skills and the ability to remain calm and composed under pressure.

·       Knowledge of international trade regulations, INCO terms, and freight forwarding processes is a plus. 

1. What are the job requirements to apply for this Customer Support Executive job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Support Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: BBA/BBM
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Support Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Support Executive position?
   
   • Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.