Customer Support Executive Jobs Opening in TalkCharge Technologies Pvt. Ltd. at Gurgaon-Others, Gurgaon
Customer Support Executive
TalkCharge Technologies Pvt. Ltd.
Expired
Posted: 13 May 22
Job Description
Designation: Customer Support Executive
Salary Range: Rs.14000-19000
Number of Vacancies: 4
Key Responsibilities:
- Excellent verbal & written communication skills
- Manage Voice/Non voice Processes- Payment, Refunds, etc.
- Ensures metrics, monitors process, provide regular coaching & mentoring to the team
- Knowledge of payments and fintech
- Respond to requests through emails or chats for information in a timely, professional and positive manner to develop strong customer relations.
- Suggest ways to improve the process based on continued interactions with customers.
- Providing information about a product or service.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Manage and take ownership of the resolution process for all customer-related issues.
Job Particulars
Education Diploma, B.Com, BA, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1477868
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address Gurgaon-Others
State Haryana
Country India
About Company
TalkCharge Technologies Pvt Ltd
TalkCharge is an online sole portal facilitating users with Online Recharges, Bill payments, GiftCards and comprehensive listing of Discount Coupons (affiliates) and Nearby Deals. We believe that simplicity is the ultimate sophistication. Founded in 2015, TalkCharge is bootstrapped by private investors and hence we are on the mission to make it as much profitable as we can. Our goal is to provide the best services to our customers and targeted to extensive smartphone user in the country.
TalkCharge is an online sole portal facilitating users with Online Recharges, Bill payments, GiftCards and comprehensive listing of Discount Coupons (affiliates) and Nearby Deals. We believe that simplicity is the ultimate sophistication. Founded in 2015, TalkCharge is bootstrapped by private investors and hence we are on the mission to make it as much profitable as we can. Our goal is to provide the best services to our customers and targeted to extensive smartphone user in the country.
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