Customer Support Executive Jobs Opening in TechDoQuest at Begumpet, Hyderabad
Job Description
- 1. Addressing Customer Inquiries: Provide accurate information regarding products, services, and policies across various communication channels.
- 2. Managing Claims Process: Assist customers with filing and following up on claims, ensuring proper documentation and timely resolution.
- 3. Troubleshooting and Issue Resolution: Resolve customer complaints or issues by identifying problems and offering appropriate solutions in a timely manner.
- 4. Processing and Updating Customer Requests: Handle requests for policy renewals, cancellations, amendments, and updates to customer details.
- 5. Providing Support for Payments and Billing Inquiries: Assist customers with premium payments, billing issues, and clarification of charges or refunds.
- 6. Upselling and Cross-Selling Insurance Products: Suggest relevant additional products or services to customers based on their needs and current coverage.
- 7. Maintaining Accurate Records: Keep detailed and up-to-date records of customer interactions, requests, and resolutions in the system.
- 8. Providing Feedback and Reporting: Collect customer feedback and provide insights to management to improve products and services.
- 9. Ensuring Compliance with Company Policies: Adhere to company guidelines, regulatory standards, and ensure data protection when handling customer information.
- 10. Training and Product Knowledge Enhancement: Continuously improve knowledge of products, services, and industry regulations.
- 11. Building and Maintaining Customer Relationships: Foster long-term customer relationships by providing personalized support and ensuring customer satisfaction.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 15000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Hyderabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2681145
Job Category BSc/BCA/BBM , Tech Support
Locality Address Begumpet
State Telangana
Country India
About Company
TechDoQuest
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