Customer Support Executive Job in Teleperformance at Hitech City, Hyderabad

UnifyCX is hiring for our US Telecom process in Hyderabad!
Requirements
6+ months  and Above of Telecom experience  Voice - preferred
Experience in Telecom Voice / Customer Service / Technical Support / Billing
Excellent English communication and customer-handling skills

Qualifications: 
High school diploma or equivalent; some college education preferred. 
Experience: 1  Years experience from contact center background (Preferably telecom domain and Technical/billing Support Experience) and at least 2 years working with Business customers 
Above average mathematical aptitude and ability to explain complex bill structures 
Excellent communication skills, both verbal and written. 
Strong problem-solving and critical-thinking abilities. 
Effective in positioning new products and solutions and meeting reasonable Service-to-Sales goals. 
Patience and empathy when dealing with customers' concerns. 
Proficient in using computer systems, software, and CRM tools. 
Ability to work in a fast-paced environment and adapt to changes. 
Demonstrate empathy and active listening skills 
Strong multitasking skills while maintaining attention to detail. 
Flexibility to work in shifts, including evenings, weekends, and holidays. 
Excellent English communication skills and understanding of US geography and culture. (C1 level language proficiency)
Willingness to work in US shifts
Immediate Joiners strongly preferred




More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

1. What are the job requirements to apply for this Customer Support Executive job position?
   
   • Ans: A candidate must have a minimum of 1 to 3+ year experience as an Customer Support Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE)
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Support Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Support Executive position?
   
   • Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.