Customer Support Executive Jobs Opening in THINKSYNQ SOLUTIONS PVT LTD at RT Nagar, Bangalore
Customer Support Executive
Job Description
Key Responsibilities:
1. Handling Inbound Customer Queries
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Respond to customer queries via telephone, email, live chat, or social media in a timely and professional manner.
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Provide information about products, services, order status, account updates, return policies, or technical support.
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Guide customers through processes such as placing orders, registering complaints, using applications, or resolving errors.
2. Outbound Follow-Ups and Escalations
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Make outbound calls to customers for feedback, appointment confirmations, issue resolution, or service updates.
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Escalate complex issues to relevant departments (e.g., technical, logistics, billing) and follow up until resolution.
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Maintain regular communication with customers on escalated cases to keep them informed.
3. Complaint Management
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Listen actively and patiently to customer complaints.
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Log complaints in the CRM or ticketing system with accuracy and ensure closure within turnaround time (TAT).
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Provide solutions or alternatives based on company policies and ensure customer satisfaction.
4. Record Keeping and Reporting
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Maintain accurate records of customer interactions, transactions, feedback, and actions taken.
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Prepare daily, weekly, and monthly reports regarding complaint trends, customer feedback, and resolution rates.
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Share insights and customer suggestions with the management or product teams for continuous improvement.
5. Product/Service Knowledge
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Stay up to date with product features, pricing, service policies, promotions, and frequently asked questions (FAQs).
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Attend training sessions, team briefings, or workshops as required to enhance product and process knowledge.
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Assist customers in navigating websites, mobile apps, or service platforms with clear instructions.
6. Team Collaboration and Support
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Coordinate with peers, supervisors, and other departments to resolve issues efficiently.
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Participate in team huddles, knowledge-sharing sessions, and service improvement meetings.
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Help onboard new customer support executives and mentor junior team members when required.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 18000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
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