Customer Support Executive Jobs Opening in Triada Technologies at Electronic City, Bangalore
Job Description
Job Summary:
We are looking for a Customer Support Executive to handle customer inquiries, provide information about products and services, and resolve customer issues efficiently. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-centric approach.
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
Key Responsibilities:
1. Customer Interaction & Support
- Handle incoming and outgoing calls, emails, and chats.
- Assist customers with product information, order status, billing, and technical issues.
- Maintain a professional and positive attitude while dealing with customers.
2. Problem Resolution & Follow-ups
- Identify and resolve customer complaints or escalations.
- Coordinate with internal departments to provide timely solutions.
- Follow up with customers to ensure satisfaction and issue resolution.
3. Data Management & Reporting
- Maintain accurate customer records and service logs.
- Update CRM systems with customer interactions and feedback.
- Generate reports on customer queries and service improvements.
4. Sales & Retention
- Upsell or cross-sell products/services when required.
- Handle customer retention strategies to reduce churn.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BE/B.Tech
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2629132
Job Category BSc/BCA/BBM , Tech Support
Locality Address Electronic City
State Karnataka
Country India
About Company
Triada Technologies
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